IP Technical Expert Center Engineer troubleshooting complex IP network issues and providing solutions with cross-functional collaboration.
Responsibilities
Troubleshoot complex IP network issues.
Diagnose hardware/software challenges and provide solutions for customer problems.
Collaborate with cross-functional teams to lead deployments and drive root cause analysis.
Contribute to product enhancements and mentor team members.
Ensure high-quality standards and support critical production networks while driving innovation and best practices.
Requirements
Bachelor's degree in engineering with 7-15 years of relevant experience.
Provides technical requirement inputs based on customers’ deployment experience.
Inputs to develop SW/HW build-controlled production releases.
Creation and release of hardware/software documentation and customer notifications.
Retains technical and design knowledge for assigned products and technologies and provides training to the lower support teams.
Familiarity with the care process (especially emergency case handling), contributing when needed to the fastest problem restoration.
Experience with access / affregator / core network nodes, involving the integration of theory and principles with organizational practices and precedents.
Advanced network and node-level troubleshooting skills for IP routers/networks and in-depth knowledge.
Benefits
Flexible and hybrid working schemes
A minimum of 90 days of Maternity and Paternity Leave, with the option to return to work within a year following the birth or adoption of a child (based on eligibility)
Life insurance to all employees to provide peace of mind and financial security
Well-being programs to support your mental and physical health
Opportunities to join and receive support from Nokia Employee Resource Groups (NERGs)
Employee Growth Solutions to support your personalized career & skills development
Diverse pool of Coaches & Mentors to whom you have easy access
A learning environment which promotes personal growth and professional development - for your role and beyond
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