Customer Success Engineer leveraging AI for utility solutions in energy infrastructure. Collaborating with clients to enhance platform usage and providing technical support on - site.
About the role
- Senior Customer Success Engineer at Nirmata maintaining technical relationships with Fortune 500 customers. Driving successful adoption of Kubernetes governance solutions for operational excellence.
Responsibilities
- Building and maintaining technical trusted advisor relationships with Fortune 500 customers.
- Ensuring alignment of Nirmata’s solution to key customer pain points and requirements.
- Successful adoption of Nirmata platform and operationalizing containerized applications.
- Providing technical leadership in the creation and delivery of technology solutions designed to meet customers’ business needs.
- Actively contributing to Nirmata’s solutions portfolio by providing information ranging from technical knowledge to methodologies based on experience gained from customer projects.
- Shaping technical direction and technical strategies within the organization and for external customers.
- Verifying and implementing the detailed technical design solution to the problems identified by customers and/or Nirmata.
- Providing design and operational solutions for enterprise adoption of containers.
- Understanding customer initiatives and aligning Nirmata’s technical delivery to customer’s model.
- Building key trusted relationships with stakeholders in customer’s organization up to Director level.
- Managing customer escalations by working with customer and internal engineering teams to resolve critical issues.
- Educating customers with the correct technical knowledge and creating/updating technical documentation as needed.
- Building tools and automation in accordance with the company’s needs for smooth deployment of technical processes.
- Assisting customers in defining, capturing, documenting and sharing the financial value provided by Nirmata.
- Scoping efforts for deployments and new integrations with product management and engineering teams.
- Maintaining current functional and technical knowledge of Nirmata, Kubernetes, virtualization, converged infrastructure and storage networks.
- Gathering and maintaining current information on the customer’s plans.
- Providing clear and constructive product feedback to Nirmata Engineering teams based on customer requirements.
- Helping to document best practices in developing and deploying Nirmata solutions.
- Functioning as a front-line technical resource for best practices and informal customer questions.
Requirements
- 6+ years of professional experience and a Bachelor of Arts/Science or equivalent degree in computer science or a related area of study.
- Hands-on experience with Kubernetes, containers and container runtimes.
- Experience in DevOps methodologies, tools and automation.
- Linux OS administration and management skills.
- Experience in Kubernetes security and/or Policy-as-Code.
- Automation skills with shell scripting and python.
- Experience with helping internal development platforms for organizations, including standardizing and securing those environments.
- Ability to re-use existing experience to develop new solutions to take to market.
- Possesses an understanding, at a detailed level, of architectural dependencies of technologies in use in the customer's IT environment.
- Able to communicate with internal and external senior management confidently and demonstrate the professionalism of the job family.
- Customer relationship management and account planning skills are essential to ensuring alignment to customer priorities and continuously excel in achieving customer objectives.
- Ability to work in a multi- technology environment with the ability to diagnose complex technical problems to their root cause. In addition to troubleshooting skills and consulting skills, has ability to summarize prognosis and impact at practice lead level. Ability to adapt a consulting style appropriate to the situation and can identify upsell opportunities.
- Demonstrates broad knowledge in other technical areas in order to properly manage complex integration efforts. Demonstrates application of technical expertise in successful engagements involving multiple disciplines.
Benefits
- Comprehensive health coverage including medical, dental, and vision
- Equity awards
- Flexible time off.
Job title
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