Partnerships Specialist managing strategic partnerships with technology companies and financial consultancies at Transfeera. Focus on mapping, prospecting, and closing partners to grow the business.
About the role
- Account Manager at Ninja Van managing client relations and ensuring fulfillment services. Building client partnerships and addressing logistical concerns while driving satisfaction.
Responsibilities
- Manage the end to end onboarding of newly acquired shippers by the Sales team
- Building and maintaining relationships with clients, understanding their needs, and ensuring satisfaction
- Managing client accounts, overseeing orders, ensuring timely fulfillment and dispatch, and resolving any issues or discrepancies
- Serving as the primary point of contact between the client and internal teams, relaying information and ensuring smooth coordination
- Addressing client concerns or challenges related to fulfillment, logistics, and overall service delivery
- Identifying opportunities for upselling additional services or products to existing clients and expanding the scope of services provided
- Monitoring key performance indicators (KPIs) related to account fulfillment and proposing improvements to enhance efficiency and client satisfaction.
Requirements
- A graduate of Bachelor's degree in Business Management, Economics, Management Engineering or any business related courses
- Analytical, Marketing, Presentation and interpersonal skills
- At least 5 year(s) of working experience in the related field specifically in Account Management, Stakeholder Management, Client Coordination
- Background in e-commerce, logistics, supply chain and fulfilment solutions
- With relevant product or industry knowledge
- Proficient in Microsoft Office Suite
- Positive with a can-do attitude
- Open to client visit or outside office meeting when necessary
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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