Area Vice President of Solutions Engineering at NinjaOne, leading a team to provide technical expertise and support to enterprise clients. Driving sales results while collaborating with various teams in a hybrid work environment.
Responsibilities
Provide technical expertise and onboarding/implementation support to enterprise clients, explaining the functional and technical aspects of NinjaOne's products and services to partner teams as they relate to key customer infrastructure
Conduct product demonstrations and proof-of-concept implementations for prospects and stakeholders
Assist in resolving technical issues and answering complex product-related questions
Liaise between Enterprise AE’s and Solutions team for additional technical assistance
Hire, mentor, and coach team of Enterprise Solutions Engineers
Build best practices, processes, and assets to train upskill the team
Manage performance to achieve and exceed sales objectives
Collaborate with enterprise and enablement leaders to ensure alignment of sales strategies and deliverables across teams
Fully engage in pre-planning steps (POC) and proactively interacting with customers to complete and prepare
Partner with Enablement teams to create and deliver technical training sessions to enhance partner knowledge and capabilities
Support the development of sales collateral and technical documentation for partner use
Build and maintain strong relationships with Enterprise leaders and partners, serving as a trusted technical advisor
Work closely with the Enterprise Leadership and Account Managers to maintain customer “Pulse” and pursue new sales opportunities
Act as advocate and liaison for Support and team needs taking initiative to educate processes and keep customers informed
Participate in partner events, trade shows, and conferences to promote NinjaOne's solutions
Stay current with industry trends, competitive landscapes, and emerging technologies
Provide feedback to product management teams on partner and customer needs
Requirements
10+ Years’ experience as a Solutions Engineer, preferably in an Enterprise focused role
3+ years of experience in leading a team of Solutions Engineers
Strong technical background with proficiency in Windows systems (Windows registry, services, etc.), IT infrastructure along with working knowledge of Linux/Mac
Knowledge of networking and security concepts
Polished verbal and written communication skills that deliver messages with a customer first mindset by explaining complex technical concepts to both technical and non-technical audiences
Experience with remote monitoring and management (RMM) tools, IT service management (ITSM), or similar technologies is a plus
Bachelor's degree in computer science, Engineering, or related field recommended but not required
Willingness to travel as needed to support client meetings, partner engagements and events
Benefits
Flexible working hours with hybrid office options
Enjoy your lunch covered by NinjaOne 3 times a week at the office
Access to our Corporate Benefits Platform (with discounts for brands such as Expedia, FitX, Zalando and many more)
Develop your skills through our renowned training platform
Receive competitive compensation
Collaborate with a curious, kind, international and intercultural workforce
Enjoy your work environment with its location in the heart of Berlin, directly at the Alexanderplatz (close to all transit)
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