Account Manager engaging with customers to provide coverage solutions at Scott Cato Allstate Agency. Focused on sales, customer service, and professional development.
About the role
- Account Manager enhancing client relationships and driving upsell revenue at Nexxen. Collaborating with teams to deliver exceptional service post-sale in the digital media space.
Responsibilities
- Build and maintain strong relationships with new and existing clients to maximize satisfaction, retention, and growth
- Identify client needs and implement strategies that drive revenue for Nexxen
- Serve as the liaison between clients and internal teams to coordinate campaign updates, upsell opportunities, and resolve delivery and performance issues
- Manage the campaign launch process end-to-end, including kickoff calls, strategy recommendations, asset collection, optimization, and performance reporting
- Use Salesforce and internal systems to ensure all campaign information remains accurate and up to date
- Develop deep knowledge of Nexxen’s product offerings and best practices for campaign effectiveness and cross-selling
- Support onboarding of new clients through platform demos, training, and ongoing education
- Analyze data, trends, and market insights to inform campaign recommendations and identify upsell opportunities
- Support regional growth goals quarter over quarter and act as the primary point of contact for day-to-day client needs
- Operate under the supervision of the Manager of Client Services
- Partner with other Account Managers to support team performance and collaboration
Requirements
- 3+ years of experience in digital media, client services or account management
- Self-motivated, with a willingness to learn about products, technology, customers, and competitors
- Process-oriented with strong attention to detail
- Strong organizational, analytical, and project management skills
- Proficiency with tools such as Salesforce, ad servers, and brand safety/verification partners
- Ability to work cross-functionally while prioritizing multiple requests and responsibilities
- Strong verbal and written communication skills in a consultative, client-facing environment
- Advanced PowerPoint and Excel skills, including pivot tables, charting, and working with large data sets
- BA/BS required; advanced degree preferred
Benefits
- medical
- dental
- vision
- disability insurance
- 401(k)
- EAP
- parental leave
- unlimited vacation
- company-paid holidays
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