Manager of Program Management at Emerald Technologies overseeing customer experience and team development. Leading program execution in a fast - paced PCBA contract manufacturing environment.
About the role
- Program Director responsible for managing the Wound Healing & Hyperbaric Program at CFWH. Ensures compliance, operational success, and staff management at healthcare facilities in the area.
Responsibilities
- Lead the Wound Healing & Hyperbaric Program, ensuring compliance with CFWH standards, hospital protocols, and regulatory bodies (e.g., Joint Commission, UHMS).
- Oversee day-to-day operations, equipment, space, and supplies management.
- Run, process, and submit reports as required for hospital and CFWH staff; making recommendations for continuous improvement.
- Prepare audit reports and implement action plans.
- Ensure all regulatory and compliance standards are met, including in-service training and staff competency.
- Manage staff, including but not limited to, handling performance evaluations, staff development, and disciplinary actions.
- Organize regular staff meetings to ensure communication and operational efficiency.
- Ensure the accuracy and completeness of patient records, maintaining compliance with quality, safety, and certification standards.
- Audit patient bills, review charges, and support reimbursement efforts with payers.
- Monitor program budgets to ensure financial targets are met.
- Collaborate with hospital billing and revenue cycle teams, ensuring timely and accurate charge entry and documentation.
- Facilitate the recruitment of wound care and hyperbaric physicians.
- Conduct outreach to referral sources, schedule presentations, and track marketing efforts to drive patient volume and program growth.
- Conduct regular program and hospital visits to ensure efficiency, open communication, and program success.
- Support hospital efforts to maximize program reimbursement, including holding staff and physicians accountable to ensure patient charts are accurate and signed on a daily basis.
- Ensure staff maintains certifications required by governing bodies.
- Tracks marketing efforts and census results against company goals established for each center.
- Consistently adheres to company, hospital, and accrediting body clinical, safety, and compliance standards.
- Ensures compliance with the Health Insurance Portability and Accountability Act (HIPAA) by safeguarding patient information and maintaining the highest level of confidentiality standards.
- Other duties as assigned.
Requirements
- 5+ years of management experience with direct reports required.
- 3+ years of previous healthcare experience, preferably in a hospital outpatient wound care environment and in a program operation setting.
- 3+ years of sales and marketing experience required.
- Current Basic Life Support (BLS) from approved agency.
- Basic knowledge of healthcare reimbursement and revenue cycle.
- Basic financial/profit and loss knowledge.
- Proficient in Microsoft Office or related systems.
- Strong verbal and written communication skills.
- Ability to treat others with compassion and patience.
- Ability to work in a fast-paced team-oriented environment.
- Must possess excellent interpersonal skills.
- All required licenses/certifications are to be maintained by the employee throughout the duration of employment.
- All employees are required to comply with HIPAA policies and procedures.
Benefits
- Some benefits are not explicitly detailed in the job posting.
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