Hybrid Service Engineering Specialist – Controls

at New Flyer

• Job title: Service Engineering Specialist – Controls
• Job type: Full Time
• Experience level: Junior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Winnipeg, Canada

About the role

• Service Engineering Specialist in hybrid role troubleshooting hardware and software for heavy-duty transit buses. Leading commissioning activities and collaborating with vendors for solutions.

Responsibilities

• Lead the execution of commissioning activities, both onsite and/or remote. Troubleshoot and resolve hardware, software, and firmware issues that arise during commissioning.
• Create and evaluate the service bulletin and service instructions by working cross-functionally with Subject Matter Experts and suppliers.
• Initiate the transition of road incident in field service action report and task it to the FSAR engineering team to release the test programs.
• Investigate and resolve product issues of varying complexity by collaborating with vendors and engineering team to implement recommended solutions.
• Provide support in the development of diagnostic tools in the field to enable efficient serviceability.
• Provide guidance and propose actionable steps to resolve issues raised by field staff or directly by customers, ensuring adherence to timelines.
• Support cross-functional efforts to prevent the reoccurrence of known issues in the field.
• Assess and quantify the benefits of product improvement opportunities. Work with designers to implement the improvement for existing and future products as appropriate.
• Communicate the root cause and resolution of the technical issues effectively to internal and utility customers as required.
• Supply Technical Publications Department with updated information for the manuals as well as suggestions on how to improve the information in our manuals.
• Assists with controlled testing of components and installations to meet contractual obligations, ensure product reliability, and verify component fit.
• Special assignments as required.

Requirements

• Registered (or eligible to be registered) as Engineer in Training, Professional Engineer, or Certified Engineering Technologist – Electrical.
• 1 - 2 years’ experience with troubleshooting electrical/electronic, software/firmware, or process failure modes preferred.
• 1 - 2 years’ experience in PLC programming and familiarity with real-time service and diagnostic tools preferred.
• Excellent communication skills with the ability to explain technical concepts to both technical and non-technical audiences.
• An ability to prioritize and execute many tasks in parallel.
• An excellent attention to detail and an ability to produce clear and concise written documents.
• Proficient with MS Office.