Field Engineering Specialist providing technical support for Roche healthcare products. Responsible for installation, repair, and maintenance while maximizing customer satisfaction through effective service.
About the role
- Field Service Engineer resolving customer equipment issues in the Toledo, OH market. Responsible for installations, maintenance, and driving customer satisfaction through service excellence.
Responsibilities
- Perform advanced troubleshooting and repair on customer equipment
- Perform installation, validation and maintenance on assigned equipment
- Lead, instruct and assist less experienced Field Engineers
- Own customer issues from dispatch or identification of issue to resolution
- Maintain relationships with customers and ensure timely communication
Requirements
- Associate degree in related field or equivalent military education and 6 years of experience servicing electronic equipment
- High school diploma/GED and 8 years of relevant experience
- Advanced technical capabilities in imaging equipment including troubleshooting, repair and installation
- Valid Driver’s License
- Experience with Web applications and Microsoft suite of products
- Legal authorization to work in the U.S.
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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