Field Engineering Specialist providing technical support for Roche healthcare products. Responsible for installation, repair, and maintenance while maximizing customer satisfaction through effective service.
About the role
- Service Engineer overseeing service operations for Authorized Service Centers of Stanley Black & Decker. Responsible for managing performance, training technicians, and ensuring service quality standards.
Responsibilities
- Responsible for all Service activities in the territory assigned.
- Set the operating standards for the Authorized Service Centers, measure performance against those standards and implement corrective/improvement actions.
- Implementing, managing and tracking SBD‘s tool warranty policy to ensure proper standards of service and policy implementation.
- Manage, train and develop the Authorized Service center technicians in inventory control/replenishment / Repair methods.
- Ensure Inventory visibility at the Authorized Service Centers.
- Willing to work with customers & retailers and initiate a promotion campaign for Brand visibility.
Requirements
- You love to learn and grow and be acknowledged for your valuable contributions.
- You’re not intimidated by innovation.
- CRITICAL GENERIC SKILLS
- Initiating Action
- Communication Skills
- Driving for Results
- Building Partnership
- Customer Focus
- Decision Making
- COMPETENCIES MUST HAVE
- Business Acumen
- Detail orientation
- Risk Management
- Presentation Skill
- Planning & Organizing
Benefits
- Competitive salary
- Insurance coverage for Medical, Life & Disability.
- Covered under all Employee Assistance Services and Wellness programs.
- Discounts on Stanley Black & Decker tools and other partner programs.
- Grow: Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
- Learn: Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university.
- Belong: Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.
- Give Back: Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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