Field Service Engineer responsible for on - site installation, maintenance, and repair of high - performance microscopy equipment. Collaborating with customers to ensure functionality and provide training on system maintenance.
About the role
- Field Engineer responsible for Preventative Maintenance and customer satisfaction at GE HealthCare. Collaborating with field engineers and assisting with troubleshooting and service repair.
Responsibilities
- Learn to complete on-time and accurate Preventative Maintenance, FMIs and/or ISIs.
- Assist more experienced field engineers with equipment installation.
- Work with experienced field engineers on basic troubleshooting and service repair needs on designated equipment.
- Effectively communicate and partner with teammates and colleagues.
- Learn to effectively communicate with customers to ensure resolution and proper follow-up.
- Partner with the customer and recommend value-added services.
- Maintain customer service logs and internal service records in a timely manner.
- Utilize the GEHC escalation process and work closely with region and national support.
- Serve as a member of the account community for key accounts.
- Engage commercial counterparts and identify potential sales leads.
Requirements
- Associate's or Bachelor's degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or related field OR equivalent military education; OR participant in the formal GEHC Biomed/FE Services Internship or Military Externship program; OR High School Diploma/GED and 4 or more years of experience servicing electronic equipment.
- Experience with Web applications as well as Microsoft suite of products.
- Must comply with GEHC's standard background check and customer access policies including obtaining required immunizations.
Benefits
- Relocation is available
- Great work environment
- Professional development opportunities
- Competitive compensation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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