Field Service Engineer resolving customer equipment issues in the Toledo, OH market. Responsible for installations, maintenance, and driving customer satisfaction through service excellence.
About the role
- Field Engineering Specialist providing technical support for Roche healthcare products. Responsible for installation, repair, and maintenance while maximizing customer satisfaction through effective service.
Responsibilities
- Travel and showcase expertise in technical repair and installation for Roche assigned product lines.
- Offer valuable service to laboratory customers in your assigned territory.
- Routine technical support, on-site service, repair, and installation of Roche products.
- Serve as a customer contact for technical and service-related issues and perform preventative maintenance.
- Diagnose and resolve mechanical, hardware, software, and system failures.
- Document all activities, contribute to quality improvement, and maximize customer satisfaction.
- Field-based role requiring daily travel and up to 25% overnight travel.
Requirements
- High school diploma and 2 years of technical school or equivalent military training or work experience are required.
- 5 years of progressive experience in repairing or servicing mechanical/system hardware and software, or networking/wireless networking is necessary.
- Successful completion of training or certification as defined by RD Services Leadership and policy is mandatory.
- Advanced knowledge of electronics, electro-mechanical systems, information technology, and basic chemistry is preferred.
- The ability to travel, including overnight travel, is a requirement for this role.
Benefits
- Discretionary annual bonus may be available based on individual and Company performance.
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