Technician in test validation and customer support at FDI company, working on access control and intercom products. Conducting tests, analyzing results, and providing technical assistance to clients.
About the role
- Customer Service Advisor connecting with German-speaking customers to provide exceptional support. Engaging in service tasks while contributing to a positive workplace environment in Barcelona.
Responsibilities
- Connect with B2C customers via phone providing service-oriented solutions.
- Keep things organised by handling admin tasks and following up on questions and requests.
- Cultivate a positive working environment, fostering motivation among colleagues and ensuring customers feel genuinely appreciated.
Requirements
- Native-level proficiency in German (both spoken and written) and a good command of the English language.
- A high school diploma or equivalent qualification is necessary.
- Previous customer service experience is a bonus but not a deal-breaker.
- Your communication skills should be on point for confidently interacting with customers.
- You are a master problem solver, ready to tackle customer inquiries and resolve issues efficiently.
- Juggling tasks and paying attention to detail is your thing, especially in a fast-paced environment.
- Comfortable using computer systems and various software applications.
- Ability to work flexible shifts, including evenings, weekends, and holidays, due to the dynamic nature of customer needs.
Benefits
- A diverse and lively workplace that values diverse cultures, fostering a fun and friendly atmosphere.
- Hybrid working model.
- Opportunities for internal growth and career progression to advance your professional journey.
- Extensive training provided, arming you with the knowledge and tools to excel in your role.
- Exciting incentives and reward schemes to recognize your efforts and keep you motivated for impressive results.
- A permanent role with a competitive salary for financial stability.
- We offer comprehensive support for mental health and well-being, as we believe that a healthy mind is as important as a healthy body.
- Unlimited coffee and fresh fruit on office days for an energy boost.
- Free online Spanish lessons outside of working hours for skill development.
- Free Personal Training Sessions.
- Unforgettable staff parties that bring the team together, creating lasting memories.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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