About the role

  • Connect with B2C customers via phone providing service-oriented solutions.
  • Keep things organised by handling admin tasks and following up on questions and requests.
  • Cultivate a positive working environment, fostering motivation among colleagues and ensuring customers feel genuinely appreciated.

Requirements

  • Native-level proficiency in German (both spoken and written) and a good command of the English language.
  • A high school diploma or equivalent qualification is necessary.
  • Previous customer service experience is a bonus but not a deal-breaker.
  • Your communication skills should be on point for confidently interacting with customers.
  • You are a master problem solver, ready to tackle customer inquiries and resolve issues efficiently.
  • Juggling tasks and paying attention to detail is your thing, especially in a fast-paced environment.
  • Comfortable using computer systems and various software applications.
  • Ability to work flexible shifts, including evenings, weekends, and holidays, due to the dynamic nature of customer needs.

Benefits

  • A diverse and lively workplace that values diverse cultures, fostering a fun and friendly atmosphere.
  • Hybrid working model.
  • Opportunities for internal growth and career progression to advance your professional journey.
  • Extensive training provided, arming you with the knowledge and tools to excel in your role.
  • Exciting incentives and reward schemes to recognize your efforts and keep you motivated for impressive results.
  • A permanent role with a competitive salary for financial stability.
  • We offer comprehensive support for mental health and well-being, as we believe that a healthy mind is as important as a healthy body.
  • Unlimited coffee and fresh fruit on office days for an energy boost.
  • Free online Spanish lessons outside of working hours for skill development.
  • Free Personal Training Sessions.
  • Unforgettable staff parties that bring the team together, creating lasting memories.

Job title

German Customer Service Advisor

Job type

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

High School Diploma

Location requirements

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