Bilingual Technical Customer Service Agent providing support via calls and emails for pharmacy clients. Managing and resolving issues through professionalism in a fast - paced environment.
About the role
- Customer Care Consultant at Prima providing professional and human support for motor insurance queries. Growing with the company while offering customer support through various communication channels.
Responsibilities
- Sarai responsabile di supportare il cliente tramite tutti canali di comunicazione previsti (telefono, email, live chat, etc.) e gestiti tramite i portali aziendali preposti;
- Consulenza per l'acquisto delle polizze;
- Condivisione informazioni sulle garanzie accessorie;
- Individuazione del prodotto personalizzato;
- Verifica della correttezza dei dati inseriti e controllo documenti;
- Consulenza per variazioni post vendita;
- Consulenza e supporto nella gestione ed eventuale modifica della polizza;
- Cross selling.
Requirements
- Esperienza come consulente telefonico presso altre compagnie dirette;
- Ottime doti relazionali e capacità di lavorare in team;
- Buona dimestichezza nell'utilizzo di PC e posta elettronica;
- Capacità di organizzare il proprio lavoro in autonomia.
- Ottima conoscenza dei prodotti assicurativi auto (Rca e Garanzie accessorie);
- Conoscenza delle attività di back-office assicurativo (controllo documentale, antifrode);
- Iscrizione al RUI;
- Laurea.
Benefits
- Lavora a modo tuo: Lavora in modalità ibrida, alternando giorni in ufficio e da casa, anche se il ruolo prevede turni definiti, garantiamo flessibilità laddove possibile e la libertà di lavorare da qualsiasi luogo fino a 30 giorni all’anno.
- Avrai accesso a formazione, mentorship e piani di crescita personalizzati.
- Avrai assicurazione sanitaria privata, convenzioni palestra, programmi di wellbeing e supporto per la salute mentale.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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