Dispatcher coordinating loads and managing schedules for Nevoya's electric trucking fleet. Ensuring operational efficiency and effective communication across various stakeholders.
Responsibilities
Assign and coordinate loads to drivers, ensuring on-time pickup and delivery
Communicate with drivers to manage schedules, provide route updates, and troubleshoot issues
Liaise with brokers and vendors to ensure smooth shipment flow
Maintain accurate and timely updates in our dispatch systems
Monitor and ensure Hours of Service compliance for all assigned drivers
Manage EV charge planning to prevent delays in delivery schedules
Reprioritize workloads in real time based on emergent events, guided by established policies
Support other dispatchers with task delegation and provide operational guidance
Coordinate with Senior Dispatchers on escalated issues or operational improvements
Track and report on KPIs including on-time rates, empty miles percentage, and compliance scores
Requirements
3+ years of logistics experience, preferably in a dispatch or customer service capacity
Intermediate IT proficiency and comfort with logistics technology platforms
Working knowledge of freight industry standards and processes
Strong written and verbal communication skills in English
Proven ability to unjam operational issues and resolve problems independently in real time
Adaptability to process and policy changes in a fast-moving environment
College degree preferred
Prior EV fleet or sustainable transportation dispatch experience (preferred)
Familiarity with Apollo or similar dispatch/tracking platforms (preferred)
Experience coordinating across multiple time zones (preferred)
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