Associate Technical Writer creating high - quality documentation for software at W Energy Software, a cloud - native ERP platform for the oil and gas industry.
About the role
- Senior Technical Writer collaborating with teams to create clear documentation for NetApp's AI-driven products. Involves working across diverse teams and improving customer experience through effective communication.
Responsibilities
- Collaborate with other writers and stakeholders (engineers, product managers, and support team members) to develop task-focused content for NetApp products and services.
- Experiment with pre-release versions of products to understand functionality and anticipate users’ information needs.
- Research, scope, and develop plans to meet content requirements for product features and releases.
- Partner with usability and engineering teams to champion user interface simplicity, clarity, and consistency.
- Develop and nurture relationships with subject matter experts in cross-functional areas.
- Interpret metrics, feedback, and other data to continuously improve the customer experience.
- Partner with your peers in Information Engineering to improve processes, systems, and tools.
- Represent Information Engineering in cross-functional strategic initiatives.
- Exercise continuous improvement by auditing content and making plans to address problems.
- Ensure that documentation is culturally relevant to a diverse global market with a wide variety of audiences.
- Independently research technology concepts, product plans, and technical specifications.
- Interact with individual contributors, managers, and directors across NetApp.
Requirements
- Minimum of 8 years of technical writing experience
- Degree in English, Technical Writing, Computer Science, or related field
- Successful completion of very complex technical documentation projects
- Demonstrated ability to work as a team lead with cross-functional peers to meet deadlines
- Ability to provide writing samples and speak to how they impacted user experience
- Preferred experience with lightweight markup languages like AsciiDoc or Markdown
- Experience with GitHub or other source control systems
- Familiarity with JIRA or other bug tracking tools
- Relevant technical experience (cloud or on-premises system administration, storage or networking technology, or programming)
Benefits
- Health Insurance
- Life Insurance
- Retirement or Pension Plans
- Paid Time Off (PTO)
- Various Leave options
- Performance-Based Incentives
- Employee stock purchase plan
- Restricted stocks (RSU’s)
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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