Associate Technical Writer creating and maintaining documentation for W Energy's cloud - native ERP platform. Collaborating across teams to enhance user experience and support product management.
About the role
- Associate Technical Writer creating high-quality documentation for software at W Energy Software, a cloud-native ERP platform for the oil and gas industry.
Responsibilities
- As an Associate Technical Writer within the Information Experience and Design Team, you are responsible for creating high-quality documentation and educational materials that directly enhance the user experience of our digital platforms.
- You will act as a key interface between Product Management, Release Management, Engineering, and QA to ensure documentation is entrenched in the Software Development Life Cycle (SDLC).
- Technical Documentation & Content Development End-to-End Documentation: Autonomously produce, review, and maintain in-depth technical documents, including software/systems engineering guides, system operations, user manuals, integration guides, and API developer documentation (REST/.NET).
- Quality & Standards: Ensure all documentation meets applicable quality standards and is tailored specifically for its intended audience through peer editing and adherence to style guides.
- Process Improvement: Organize best-practice sharing and implement new processes, formats, and guidelines to optimize the Document Development Life Cycle (DDLC).
Requirements
- A minimum of 3 to 4 years of experience as a Technical Writer producing technical product documents for software.
- At minimum, an associates degree (Bachelors preferred) in English, Technical Writing, Journalism, Engineering, or Computer Science.
- Proficiency in leveraging AI and Agentic workflows to architect taxonomies, ontologies, and technical dictionaries, alongside experience in utilizing AI for automated content generation and editorial optimization.
- Proficiency with Confluence/JIRA, Git & GitHub, HTML, CSS, and JavaScript.
- Thorough understanding of the Document Development Life Cycle (DDLC) and its integration within the SDLC and Agile frameworks.
- Strong ability to operate in a fast-paced environment with evolving requirements and perform technical interviews to draw out relevant information.
Benefits
- High-Impact Work: The opportunity to work on mission-critical, high-impact systems used by leading energy customers globally.
- Innovative Culture: A collaborative and innovative work environment that encourages bold ideas and provides clear paths for professional growth.
- Competitive Package: A competitive compensation and comprehensive benefits package.
- Continuous Learning: Robust learning opportunities across multiple modern technology stacks and domain-specific knowledge in the oil and gas sector.
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