Technical Writer creating clear documentation for Aras, a leader in product lifecycle management. Collaborating with teams to produce high - quality technical content including manuals and guides.
About the role
- Technical Writer creating clear and concise documentation for TruStage’s financial solutions. Collaborating with cross-functional teams to convert complex information into user-friendly content.
Responsibilities
- Research, write, edit, index, or revise user documentation of large scope and technical complexity.
- Convert highly technical information into easy-to-understand language tailored to the target audience.
- Write and edit letters for customer communication.
- Interacts with operations and projects during design phase to gain understanding of products, processes and systems and creates and/or updates processes as required.
- Participates in project meetings and/or demonstrations as required and manages project duties as needed.
- Analyze the requirements of the project to determine the types of documentation and publications needed.
- Supports staff and customer training as needed, as the documentation expert.
- Ensures accuracy and completion of technical documentation and customer letters.
- Proofread and update documentation to improve clarity, accuracy, readability, and compliance with style guide and TruStage brand guidelines.
- Authors new content to support processes and procedures in business area.
- Conducts lifecycle review of content on an annual basis to ensure that it is still accurate, obtaining sign-off from subject matter expert (or Compliance) when necessary.
- Owns the accuracy of knowledge content and follows style and standards guidelines for assigned business area.
- Maintains list of SMEs, knows who has the authority to sign off on each document and proactively collaborates on documentation changes and updates as necessary.
- Collaborates and communicates process changes to stakeholders as needed.
Requirements
- Bachelor’s degree in English or Communications equivalent.
- 2+ years of technical and/or business writing experience.
- Excellent oral and written communications.
- Understanding of business systems, operating systems and business processes required.
- Experience working in a cross-functional capacity is a must.
- Experience working in agile methodology.
- Experience in knowledge management systems required.
- Strong organizational skills with attention to detail and accuracy.
- Strong analytical and problem-solving skills.
Benefits
- medical
- dental
- vision
- employee assistance program
- life insurance
- disability plans
- parental leave
- paid time off
- 401k
- tuition reimbursement
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