Associate Technical Writer creating high - quality documentation for software at W Energy Software, a cloud - native ERP platform for the oil and gas industry.
About the role
- Technical Writer supporting documentation and content needs for Concord's servicing platform. Collaborating with internal teams and managing Knowledge Base to ensure clarity and access to information.
Responsibilities
- Partner with internal stakeholders and engineering teams to capture technical details and translate them into clear, accessible content for technical and non-technical audiences.
- Support program milestones by delivering accurate documentation aligned with project phases, go-live events, and change initiatives.
- Build, organize, and manage the Knowledge Base to serve as a single source of truth for internal users, clients, and partners.
- Use analytics and user feedback to continuously improve KB usability and content relevance.
- Work closely with PMO leadership to ensure all documentation aligns with project governance frameworks and program-level deliverables.
- Support program reporting needs by maintaining accurate document repositories, revision logs, and audit trails.
Requirements
- Bachelor’s degree in Technical Writing, Communications, Information Systems, or a related field.
- 3+ years of experience as a Technical Writer, preferably in the servicing, fintech, or financial services industry.
- Demonstrated experience managing documentation and Knowledge Bases in tools.
- Proven ability to work within Program or Project Management structures, aligning documentation with timelines, and governance.
- Excellent written and verbal communication skills with an eye for detail, consistency, and clarity.
- Ability to translate complex technical concepts into clear, actionable information for various audiences.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short-Term & Long-Term Disability
- Wellness Resources
Job title
Job type
Experience level
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Not specified
Degree requirement
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Associate Technical Writer creating and maintaining documentation for W Energy's cloud - native ERP platform. Collaborating across teams to enhance user experience and support product management.
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