Senior Technical Writer at Flexera documenting cloud products and collaborating with engineering teams on technical documentation standards. Covering new product features and ensuring technical accuracy.
About the role
- Technical Writer supporting documentation and content needs for Concord's servicing platform. Collaborating with internal teams and managing Knowledge Base to ensure clarity and access to information.
Responsibilities
- Partner with internal stakeholders and engineering teams to capture technical details and translate them into clear, accessible content for technical and non-technical audiences.
- Support program milestones by delivering accurate documentation aligned with project phases, go-live events, and change initiatives.
- Build, organize, and manage the Knowledge Base to serve as a single source of truth for internal users, clients, and partners.
- Use analytics and user feedback to continuously improve KB usability and content relevance.
- Work closely with PMO leadership to ensure all documentation aligns with project governance frameworks and program-level deliverables.
- Support program reporting needs by maintaining accurate document repositories, revision logs, and audit trails.
Requirements
- Bachelor’s degree in Technical Writing, Communications, Information Systems, or a related field.
- 3+ years of experience as a Technical Writer, preferably in the servicing, fintech, or financial services industry.
- Demonstrated experience managing documentation and Knowledge Bases in tools.
- Proven ability to work within Program or Project Management structures, aligning documentation with timelines, and governance.
- Excellent written and verbal communication skills with an eye for detail, consistency, and clarity.
- Ability to translate complex technical concepts into clear, actionable information for various audiences.
Benefits
- Health Care Plan (Medical, Dental & Vision)
- Retirement Plan (401k, IRA)
- Life Insurance (Basic, Voluntary & AD&D)
- Paid Time Off (Vacation, Sick & Public Holidays)
- Family Leave (Maternity, Paternity)
- Short-Term & Long-Term Disability
- Wellness Resources
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Technical Writer II role managing documentation and front - line technical support for national priority programs at AMERICAN SYSTEMS.
Technical Writer 3 preparing, reviewing, and maintaining technical documentation for government systems engineering projects. Involves collaboration with developers and technical personnel at Fort Meade, Maryland.
Technical Writer responsible for end - to - end product documentation at Foxglove. Collaborating with engineering and product teams to create and maintain user - facing technical content.
Senior Technical Writer at Relay, focusing on improving user experience through clear in - product communication in a fintech environment. Collaborating across teams to refine voice and messaging.
Senior Technical Writer at Relay crafting user - facing communication for a digital banking platform. Collaborate cross - functionally to improve onboarding and product clarity in user experiences.
Technical Writer creating and reviewing technical documentation for GDIT's IT products. Ensuring clarity and compliance with agency standards while collaborating on a variety of projects.
Technical Writer Intern at NexThreat LLC collaborating on content creation like whitepapers and blog posts. Focused on technology with strong written communication skills.
Technical Content Lead responsible for shaping enterprise content strategies for a fintech startup. Collaborating with teams to produce high - impact assets for gaining enterprise clients.
Technical Writer II creating, editing, and managing documentation for the NISSC 3 program in Colorado Springs. Engaging with stakeholders to ensure clarity and compliance in technical documentation.