Transformation Strategy Manager at Hiscox managing strategic transformation and cultural changes in a global insurance company.
About the role
- Delivery Service Lead overseeing logistics and customer strategies at Nespresso. Driving continuous improvement and enhancing service levels in delivery operations.
Responsibilities
- Create, lead, and implement strategies for existing and new delivery services
- Ensure high service levels for deliveries to final customers, including retail, B2C, and B2B members
- Collaborate cross-functionally to co-lead the execution of marketing plans for delivery and recycling services
- Support Logistics/Transport specialists in pitching, documenting, and implementing new services
- Develop and lead strategies to drive customer adoption of new services
- Coordinate service activation preparation with Nespresso and 3PL operations
- Identify, document, and present IS/IT infrastructure requirements (OMS, TMS) to support delivery service strategies
- Partner with marketing, e-commerce, and customer service teams to develop and launch new delivery services
- Lead execution of customer improvement initiatives focused on efficiency and cost savings
- Communicate operational updates internally to Supply Chain and externally to 3PL partners regarding planned and unplanned situations
- Develop and execute short- and long-term recycling strategies
- Design and implement delivery service strategies aimed at increasing customer recycling rates
- Drive continuous improvement programs with suppliers through regular performance review meetings
- Plan and develop customer surveys to assess delivery experience
- Leverage AI tools for data automation and process optimization
- Prepare reports and analyses for monthly and quarterly business reviews with third parties
- Maintain and communicate all financial data related to delivery services
Requirements
- Bachelor’s degree required; preferably in Supply Chain or related field
- 5+ years of professional experience in Supply Chain, Logistics, and third-party warehousing strongly preferred
- Demonstrated ability to convert business and operational strategy into prioritized project roadmaps and deliver end‑to‑end programs with measurable outcomes
- Proven track record of leading continuous improvement and building scalable processes from inception to implementation
- Proficiency in Microsoft Word, PowerPoint, and Excel (intermediate level or higher)
- Experience with ERP (Enterprise Resource Planning), OMS (Operational Management Systems), and TMS (Transportation Management System) systems
- Exceptional problem-solving skills with strong attention to detail
- Ability to thrive in challenging situations and under pressure
- Excellent communication and interpersonal skills
- Strong decision-making abilities and ability to work independently
- Results-driven with a strong service orientation and organizational/planning skills
- Ability to manage time effectively and adhere to deadlines
- Meticulous attention to detail.
Benefits
- Performance-based incentives
- 401k with company match
- Healthcare coverage
- Broad range of other benefits
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