Call Center Rep at Children's Minnesota responsible for answering calls and providing expert knowledge of services. Requires strong communication skills and customer service experience.
About the role
- Contact Center Specialist at Nestle Business Services in Lviv. Handling customer inquiries and ensuring adherence to legal and process changes.
Responsibilities
- Timely response to customer inquiries
- Provide required information using available resources
- Follow up calls where necessary
- Participate in KPIs trends, root cause analysis of mistakes/errors and problem-solving
- Ensure the availability of updated Standards due to legal and process changes and Nestle Best Practices
Requirements
- Attentive to details
- Skilled in MS Office, particularly in MS Excel
- A great communicator and a team player
- Well organized
- Confident in English on at least Intermediate level and Czech/Slovak on Advanced level
Benefits
- Remuneration package: annual salary review & bonus
- 28 days of paid vacation
- Paid sick leaves
- Medical insurance
- IT Club discount program
- Official employment
- Personal & Professional development opportunities
- International environment and diverse team
- Relocation package or possibility of remote work
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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