CRM Architect responsible for designing, implementing, and optimizing CRM systems. Collaborating with stakeholders to enhance business processes and improve customer interactions.
About the role
- Salesforce Technical Architect responsible for designing Salesforce solutions and providing technical leadership to teams. Collaborating with customers to understand processes and meet business requirements.
Responsibilities
- responsible for designing and implementing complex Salesforce solutions
- provide technical leadership and guidance to other members of the team
- lead customers on their process, business and technical challenges ensuring balanced, scalable, and standard methodology solutions that meet and exceed customer needs while building sustainable relationships with them and team members
- act as lead architect on engagements by coordinating and aligning work of multiple architects and consultants on the team
- align with project and engagement managers, partners and other (internal) partners to support planning and implementation in close collaboration with the customer
- understand and present high-level overviews of the Salesforce functionality and features
- perform hands-on application configuration and customization to meet customer needs
- manage, lead and govern technical development on the platform and in project/program delivery
- develop and maintain technical documentation, including solution architecture, technical design, and test plans
- provide support for production issues, including root cause analysis and resolution
Requirements
- In-depth knowledge of implementing Salesforce solutions
- Extensive experience in the assessment of business objectives, formulating solution options, and driving partner support as well as with software implementation lifecycle with ability to support project planning
- Understand customer's processes and connect business requirements with the functional and technical capabilities of the application
- Have 5+ years of experience working on deployment teams, ideally using the Agile development technique
- Direct and hands-on experience in working with Salesforce products
- Excellent communication skills across a variety of audiences and situations
- Ability to coach and influence internal and customer partners and project members as well as to quickly learn & adapt to new situations
- Available to travel regionally and occasionally internationally depending on customer needs
- Salesforce Certifications/Qualifications (relevant and current)
- Bachelor's degree in Computer Science or a related field
- At least 5 years of experience in Salesforce consulting, development and architecture
- Salesforce certification(s), such as Certified Solution Architect (B2B or B2C) or wide range of Salesforce cloud certifications
- Strong understanding of Salesforce platform architecture, preferably including custom development, integrations, and data migration
- Excellent communication and interpersonal skills, with the ability to communicate complex technical concepts to non-technical stakeholders
- Experience working in an Agile development environment
- Strong problem-solving skills and attention to detail
- Ability to work independently and as part of a team
Benefits
- access to trainings and certifications
- bonuses
- socializing activities
- attractive compensation
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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