About the role

CRM Architect responsible for designing, implementing, and optimizing CRM systems. Collaborating with stakeholders to enhance business processes and improve customer interactions.

Responsibilities

Responsible for designing, implementing, and optimizing customer relationship management systems to enhance business processes and improve customer interactions.
Provide technical guidance and mentorship to development teams.
Act as a subject matter expert (SME) for pitches and client work.
Design the architecture systems in the CRM Domain to ensure high performance and scalability.
Work closely with stakeholders to understand business requirements and translate them into technical specifications.

Deep understanding of CRM platforms, including system design, integration and customization.
Ability to align CRM solutions within business strategies and objectives aligned with the customer while leading the technical team during the implementations.
Design the architecture systems in the CRM Domain to ensure high performance and scalability.
Design and optimize digital platforms.
Develop and maintain software architecture documentation.
Ensure architectural integrity and consistency across the software development lifecycle.
Provide technical guidance and mentorship to development teams.
Review and approve design and code to ensure adherence to best practices.
Work closely with stakeholders to understand business requirements.
Translate business requirements into technical specifications and architectural designs.
Stay updated with the latest industry trends and technologies.
Drive continuous improvement initiatives within the development team.
Participate in project planning and estimation activities.
Identify and mitigate technical risks throughout the project lifecycle.
Establish and enforce coding standards and best practices.
Conduct performance tuning and optimization of software systems.
Maintain comprehensive architectural documentation.
Prepare and present technical reports and presentations to stakeholders.
Act as a subject matter expert (SME) for pitches and client work.

Global Perspective : As part of a dentsu company, collaborate with over 70,000 talented colleagues across 145 countries to drive innovation on a global scale.
Flexibility & Balance: Enjoy hybrid work models, adaptable hours, and home office options.
Inclusive & Supportive Culture: We celebrate diversity and foster a respectful workplace where every team member’s unique perspective is valued, and everyone is welcome.
Well-balanced reward package: We offer competitive salaries, volunteer days, wellness days, modern offices, and a multi-cultural environment that fosters creativity and innovation.
Innovation-Driven Work: Contribute to projects that are reshaping industries and driving transformation with next-generation technologies and strategies.
Purpose-Driven Culture: Be part of an organization that fosters sustainable growth for brands, people, and society—where every contribution makes a meaningful impact.
Growth Opportunities: Expand your skills through training, mentorship, and data-driven projects that reshape customer experience and business outcomes.