About the role

  • Director of Systems managing performance and reliability for core platforms at Neighborly's Five Star Painting brand. Leading system planning, vendor management, and providing expertise to franchisees.

Responsibilities

  • Drive performance and reliability for POS, CRM, websites, and call centers.
  • Lead system planning, release cycles, and long-term improvements.
  • Act as the primary lead for critical system issues and resolutions.
  • Collaborate with tech, vendors, and ops to drive tool adoption and optimization.
  • Streamline tools and processes to eliminate duplication across platforms.
  • Build dashboards and reporting tools for data-driven decision-making.
  • Manage external partners to ensure quality and aligned priorities.
  • Provide subject-matter expertise and training to franchisees and internal teams.

Requirements

  • 5+ Years: Progressive leadership in franchise or multi-location systems.
  • Expertise in managing vendor relations, system integrations, and operational workflows.
  • Proven track record in strategic roadmapping and cross-functional coordination.
  • Familiarity with emerging AI applications (preferred).

Benefits

  • Equity and bonus opportunities

Job title

Director of Systems

Job type

Experience level

Lead

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

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