B2B Account Manager managing B2B client relationships and onboarding processes for Nect, a leading ID wallet provider in Germany. Focus on customer satisfaction and revenue expansion with innovative technology solutions.
Responsibilities
Manage our clients starting from contract signing
Prepare the joint kick-off for collaboration
Lead customers through the onboarding and implementation process of our products
Know and document all key customer information
Identify new use cases and upsell opportunities
Proactively grow customer relationships
Identify product potential through customer feedback
Hold regular standing meetings (jour fixe) with customers
Prepare reports and analyses
Requirements
Completed training or degree in Business Administration, Business Informatics (Information Systems) or Sales
3+ years of experience as an Account Manager in a B2B company
Technical understanding of IT products
Interest in topics such as ID wallets, AI and deep tech
Experience in the regulatory environment of KYC solutions is a plus
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