IP Provisioning Customer Engineer responsible for service delivery and technical support for PCCW Global. Collaborates on infrastructure solutions, manages projects, and resolves client issues.
About the role
- IP Provisioning Customer Engineer at PCCW Global providing support for IP based services and collaborating with the Presales team for infrastructure solutions.
Responsibilities
- Provisioning of IP based services and ad hoc on-site support to PCCW Global client base
- Collaborate with Presales team to understand the Customers business needs and design infrastructure solutions that align with their goals
- Assist customers in the implementation and deployment of infrastructure platforms
- Work closely with cross-functional teams, including sales, product management, and development, to ensure customer requirements are met
- Carry out effective & quality customer service provision on all International IP services, including Layer2 VPN, Layer3 MPLS, Global Internet Access, SDWAN, Managed Router/Firewall Services
- Manage and coordinate with Project Manager the implementing of customized IP Solution Project in configuration and other technical aspect to our customers
- Work with the core engineering team to resolve higher level problems and implement solutions per request
- Participate in provisioning and support of additional products as needed, including NNI/Cloud NNI
Requirements
- Strong knowledge in IP/IPv6/BGP/MPLS/IPSec SDWAN, Network Technology coupled with Cloud Technologies
- At least Five (5) Years of relevant working experience
- At lease CCNP/CCIE level of experience or knowledge, Certification in Juniper is an added advantage
- Know the following Technology/tools/OS an added advantage, Iperf, Cisco IOS-XR/JunOS, Linux, Layer 1 Troubleshooting tools
- Good written and verbal communication
- Customer-focused with a strong service delivery mindset.
- Detail-oriented and highly organized.
- Able to lead cross-functional teams and manage third-party vendors.
- Comfortable working in fast-paced, high-pressure environments.
- Proactive, adaptable, and results-driven.
- Well versed in spoken English.
- Good communication (especially telephonic), presentation and interpersonal skills.
Benefits
- Professional Development Programmes
- Flexible working arrangements
- Paid time off
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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