IP Provisioning Customer Engineer at PCCW Global providing support for IP based services and collaborating with the Presales team for infrastructure solutions.
About the role
- IP Provisioning Customer Engineer responsible for service delivery and technical support for PCCW Global. Collaborates on infrastructure solutions, manages projects, and resolves client issues.
Responsibilities
- Provisioning of IP based services and ad hoc on-site support to PCCW Global client base, and ad hoc “smart hands” support to other Business Units.
- Collaborate with Presales team to understand the Customers business needs and design infrastructure solutions that align with their goals.
- Assist customers in the implementation and deployment of infrastructure platforms.
- To provide technical support and guidance throughout the process, ensuring a smooth transition and proper integration with existing systems.
- To work closely with cross-functional teams, including sales, product management, and development, to ensure customer requirements are met.
- Manage and coordinate with Project Manager the implementing of customized IP Solution Project in configuration and other technical aspect to our customers.
- To resolve customer issues during activation and testing by providing technical support mainly remotely, on ad hoc basis on-site.
- Work with the core engineering team to resolve higher level problems and implement solutions per request.
Requirements
- Strong knowledge in IP/IPv6/BGP/MPLS/IPSec SDWAN, Network Technology coupled with Cloud Technologies
- At least Five (5) Years of relevant working experience
- At lease CCNP/CCIE level of experience or knowledge, Certification in Juniper is an added advantage
- Know the following Technology/tools/OS an added advantage, Iperf, Cisco IOS-XR/JunOS, Linux, Layer 1 Troubleshooting tools
- Good written and verbal communication
- Customer-focused with a strong service delivery mindset.
- Detail-oriented and highly organized.
- Able to lead cross-functional teams and manage third-party vendors.
- Comfortable working in fast-paced, high-pressure environments.
- Proactive, adaptable, and results-driven.
- Well versed in spoken English.
- Good communication (especially telephonic), presentation and interpersonal skills
Benefits
- Health insurance
- Professional development
Job title
Job type
Experience level
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Not specified
Degree requirement
Tech skills
Location requirements
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