Implementation Specialist leading SaaS implementation projects for Reward Gateway. Collaborating with clients and teams to enhance employee engagement and services.
About the role
- Service Implementation Specialist delivering and provisioning mobile messaging services for Sinch clients worldwide. Supporting implementations and managing parallel cases in a structured operational environment.
Responsibilities
- Managing operator and provisioning processes for SMS and Rich Messaging services.
- Owning internal processes related to inbound numbers, sender registrations, and service configurations.
- Coordinating requirements and changes with internal stakeholders and external carriers.
- Maintaining accurate documentation of provisioned services and configurations.
- Managing a high volume of parallel tickets (typically 40–50 active topics at once).
- Proactively following up with carriers and internal stakeholders to keep deliveries on track and avoid delays.
Requirements
- Has some prior experience in telecom, messaging, or IT services.
- Understands structured operational environments.
- Is ready to take ownership of provisioning processes with guidance.
- Is comfortable working remotely and independently after onboarding.
- Must-Have
- Experience in telecom, messaging, or tech environment.
- Experience working with web-based systems (CRM, service desk tools such as Jira or similar).
- Strong organizational and multitasking skills.
- High attention to detail.
- Ability to manage multiple parallel workflows without losing structure.
- Strong written and verbal English.
- Comfortable using AI-powered tools at a user level to improve productivity and documentation.
- Nice-to-Have
- Knowledge of SMS, RCS, or messaging terminology.
- Understanding of wireless carrier processes.
- Experience working in a global, cross-functional environment.
- University degree or equivalent professional experience.
Benefits
- WHERE YOU WORK MATTERS: We understand the benefit of a flexible schedule where you can best impact both your personal and work life, so we offer a hybrid working arrangement, work from home set up reimbursement and a global mobility policy.
- TAKE A BREAK: Enjoy a generous annual leave program. We value balance and understand that performance at work requires time to rest at home and/or rejuvenate on vacation.
- STAY HEALTHY: Physical wellness supports mental wellness, so we offer wellness programs
- TAKE THE NEXT STEP: Coaching and career development support, including access to a range of online professional development courses
- CARE FOR YOURSELF: Take advantage of our free virtual counselling resources through our global Employee Assistance Program. Your mental health is as important as your physical health.
- TREAT YOURSELF: Access to rewards programs that offers a wide range of discounts and deals across retail, entertainment and much more.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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