Account Director responsible for managing client accounts and team initiatives at a creative agency. Engaging with clients to deliver innovative, impactful marketing strategies.
About the role
- Retail Sales Consultant providing customer service and product recommendations at Comcast. Working in retail locations with customers, ensuring quality experience and product knowledge.
Responsibilities
- Working directly with customers in a retail location, evaluating the customer’s potential product needs, and making appropriate recommendations.
- Providing outstanding customer service with all customer interactions.
- Helping customers interpret and clarify their account statements and pay their bills in the store.
- Answering any questions customers have on current or new services, making changes to account data, upgrading levels of service, and processing all general service requests.
- Acting as brand ambassador to promote Comcast/Xfinity products.
- Providing expert-level understanding and passion around technology, especially around Comcast products and services.
- Maintaining detailed sales product knowledge, including competitive information.
- Meeting goals and metrics
- Contributing to a fun and competitive environment!
Requirements
- High School Diploma or equivalent
- Generally, requires 2-5 years related experience; prefer consumer electronics/wireless retail sales experience
- Ability to work a full time, flexible schedule which includes evenings, weekends, holidays.
- Regular, consistent, and punctual attendance.
- Ability to carry and/or lift 25-pound boxes, and the ability to stand and move about the store constantly.
Benefits
- Medical, Dental, and Vision coverage
- Comcast XFINITY courtesy services
- Discount tickets to our Universal Resorts
- Paid Parental leave
- Tuition reimbursement
- Paid Time Off
- 401K Savings Plan – with up to 6% dollar-to-dollar matching.
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