Project Manager responsible for managing Comcast Business projects while ensuring client satisfaction and fostering relationships. Overseeing project life cycle from planning to execution within budget and timelines.
About the role
- Escalation Project Manager leading telecom service delivery for Comcast, managing escalated service issues & coordinating cross-functional teams.
Responsibilities
- Serve as the primary customer contact for escalated service delivery issues
- Own customer communication throughout the escalation lifecycle
- Lead cross-functional coordination for telecom delivery activities
- Prepare escalation summaries, timelines, and root cause analyses
- Identify recurring escalation drivers and systemic delivery issues
Requirements
- Bachelor's Degree preferred
- 5-7 years relevant work experience
- Solid understanding of telecom and network delivery concepts
- Proven ability to manage complex issues across multiple teams
- Strong planning, tracking, and risk management skills
- Comfort operating in high-visibility, time-sensitive situations
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
- Employee assistance programs
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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