Talent Development Program Manager at Hewlett Packard Enterprise creating and managing talent programs. Partnering with HR to align strategies in Puerto Rico and beyond.
About the role
- Program Manager 3 leading medium-to-smaller IVR programs across Comcast Business segments. Collaborating with teams to define and implement IVR requirements while ensuring business needs are met.
Responsibilities
- Support IVR across all Comcast Business segments including SMB, MM, Enterprise, CBG, Custom Solutions
- Participate in solutioning calls for new product launches
- Outline CARE impacts during Impact Analysis working jointly with the requestor
- Define requirements for IVR implementation
- Work with IVR Authoring team to implement IVR enhancements, and UAT team to test
- Ensure that solution meets the business needs
- Provide change management impacts to ensure proper communications to frontline, SLT and requesting teams
- Consistent exercise of independent judgment and discretion in matters of significance
- Regular, consistent and punctual attendance
- Must be able to work nights and weekends, variable schedule(s) and overtime as necessary
Requirements
- Must be US Citizen
- 5-7 years relevant work experience
- Previous experience working with enterprise level IVR , preferably Google CES / CCAIP
- Knowledge of natural language understanding (NLU) concepts and best practices
- Previous experience outlining business and technical requirements
- General knowledge of APIs and integration / technical requirements
- Experience using Visio or other tool for call flow documentation
- Plus for experience using the Google CES platform, including Google Cloud (GCP), google cloud logging, Big Query, Looker, DFCX
Benefits
- best-in-class Benefits to eligible employees
- support you physically, financially and emotionally through the big milestones and in your everyday life
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