Hybrid Manager, Workforce Optimization

at Navy Federal Credit Union

• Job title: Manager, Workforce Optimization
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: $128,300 - $164,500 per year
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, Pensacola, United States

About the role

• Manager overseeing workforce optimization for Navy Federal's operations, optimizing resource utilization across multi-location operations with strategic planning responsibilities.

Responsibilities

• Oversee, plan, and manage the workforce management activities of the assigned department
• Direct the optimization of all resources for complex multi-location operations
• Drive the continuous improvement of business frameworks, methodologies and practices to ensure compliance with applicable laws, regulations, and guidelines
• Optimize the business unit work force
• Oversee staffing functions that include forecasting, staffing requirements, turnover analysis, space planning, hiring plans, and operational analysis
• Direct and develop appropriate priorities, policies and strategic recommendations to support senior management decisions
• Partner and collaborate with operational leaders and peers to ensure that both the creation and execution of staff plans meet strategic department objectives

Requirements

• Expert knowledge of applicable federal and state laws, rules and regulations
• Ability to develop strategies to address highly complex and sensitive business issues
• Extensive experience supervising and leading professional employees
• Significant experience working with all levels of staff, management, stakeholders, vendors
• Extensive experience in member/customer service operations to include understanding of effective member/customer service philosophy
• Advanced knowledge of principles and processes for measuring and evaluating program and individual effectiveness and developing alternative corrective actions
• Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
• Extensive experience working with cross-functional teams and leading projects
• Advanced skill in building strategic and execution-focused plans and alliances with partner leadership
• Advanced skill resolving conflicting requests and meeting changing requirements
• Advanced skill presenting findings, conclusions, alternatives and information clearly and concisely
• Expert organizational, planning and time management skills
• Advanced skill interacting with staff, management, vendors and members diplomatically and tactfully
• Expert skill recruiting, retaining, coaching and motivating employees to achieve production results
• Expert verbal and written communication skills
• Advanced word processing and spreadsheet software skills
• Advanced database and presentation software skills
• Bachelor's degree in Statistics, Mathematics, Business Administration, or related field, or the equivalent combination of education, training, and experience

Benefits

• Meaningful career experience
• Highly competitive pay
• Generous benefits and perks