Senior Operations Manager overseeing healthcare operations with a focus on KPIs and strategic planning. Leading teams and ensuring compliance in a hybrid role from Taguig, Metro Manila.
NU
Hybrid Branch Operations Manager – Mortgage Loan Processing
Posted 2 months ago
About the role
- Advising senior leadership and leading ongoing operational strategy at Navy Federal Credit Union. Managing resources and projects to achieve organizational goals with a focus on operational improvement.
Responsibilities
- To advise senior leadership and lead ongoing operational strategy that supports and aligns with corporate and departmental strategic goals.
- To assist with developing action plans for operational improvement, managing resources, projects, leaders, team members, and worldwide operations to achieve organizational, strategic, financial, and member service goals and objectives.
- Ensures effective management of projects from inception through implementation.
- Develops organizational capability and inspires team to achieve business goals through confidence in leadership and teamwork.
Requirements
- Advanced knowledge of banking/financial industry standards and practices
- 5 plus years of process improvement and processing loans
- Experience assimilating technical, complex financial and economic data
- Extensive experience demonstrating the ability to persuasively, clearly, and diplomatically communicate, both verbally and in writing, to all levels of management and to external entities
- Significant experience supervising and leading professional employees
- Significant experience in managing multiple priorities independently and/or in a team environment to achieve goals
- Advanced knowledge of change management principles and practices
- Advanced skill exercising initiative and using good judgment to make sound decisions
- Advanced skill in project management to include establishing and leading project teams; managing timelines/deadlines/resources; ensuring successful project implementation
- Expert organizational, planning and time management skills
- Effective skill in building strategic and execution-focused plans and alliances with partner leadership
- Expert analytical/quantitative, reconciliation and deductive reasoning skills
- Expert verbal and written communication skills
- Advanced word processing and spreadsheet software skills
- Advanced database and presentation software skills
- Bachelor's degree in Business Administration, Finance, a related field, or the equivalent combination of education, training, and experience
- **Desired Qualifications:**
- MBA or graduate degree in Auditing, Finance, or related field
- Advanced knowledge of NFCU's functions, philosophy, operations and organizational objectives
- Experience with credit union financials and/or NCUA regulations
- Working knowledge of state and Federal laws; industry regulations, principles, and practices; and company policies that govern the business unit's products/services
Benefits
- Navy Federal Credit Union provides a meaningful career experience including a culture that is energized, engaged and committed.
- Highly competitive pay and generous benefits and perks.
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