Customer Success Manager managing a portfolio of SMB and mid - market accounts for HSI’s EHS solutions. Guiding customers to realise value and maximise product adoption in a fast - paced environment.
About the role
- Client Success Manager overseeing revenue cycle management for healthcare clients while working remotely. Engaging clients and ensuring the quality of service and account performance.
Responsibilities
- Serve as the primary point of contact for assigned clients and respond to inquiries
- Engage in regular client interaction via e-mail, calls, and in-person visits
- Interface with client service staff to ensure preparation and accuracy of client deliverables
- Proactively identify potential client performance problems and implement solutions
- Monitor and report on billing effectiveness/cash flow
- Remain current on payment trends and coding
- Generate client standard and ad hoc reports
Requirements
- Solid background in all aspects of physician revenue cycle management
- At least two years in accounts receivable, coding, or payer contracting
- ASC billing experience preferred
- Proficient knowledge of third-party billing and claims processing procedures
- Strong analytical and critical thinking skills
- Strong communication skills, verbal and written
- Ability to work independently; must be proactive
- Proven client relationship skills
Benefits
- Work remotely (with occasional commutes to the Atlanta area)
- Opportunities to work closely with Executive leadership
- Exposure to a high-growth end market
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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