Senior Business Analyst developing a transformational AI powered tool for Card customers. Collaborating across various teams to enhance customer service and operational efficiency.
Responsibilities
Identify business challenges and opportunities for improvement and solve for them using analysis to make strategic or tactical recommendations
Perform modeling/analytics to assist new product and pricing strategies for various lending products
Support direct-to-consumer marketing efforts for select products, and strategic intent for products distributed through the retail channel
Help build targeted insights to inform the design and development of new customer experiences, as well as breakthrough technology and concepts designed to deliver on new go to market strategies
Support step-change improvements in credit performance by connecting drivers of future consumer credit trends to historical behavior, creating risk models, and testing hypotheses using rigorous monitoring and analysis
Involve problem frame-works, develop hypotheses, test and analysis, solution development, scope operational feasibility, lead implementation efforts and develop a monitoring plan
Work closely with colleagues across Capital One including: IT, Sales, Operations, Finance and others to drive improvement in quality, volume, service, and profitability
Requirements
Bachelor’s Degree in any quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering)
At least 1 year of experience in analysis
Master’s Degree in Business or quantitative field such as Finance, Economics, Physical Sciences, Math, Statistics, Engineering (preferred qualifications)
1+ years of experience in Statistical model building (preferred qualifications)
1+ years of experience in market research (preferred qualifications)
1+ years of experience in SQL querying (preferred qualifications)
2+ years of experience in business analysis (preferred qualifications)
1+ years of experience in consulting (preferred qualifications)
Benefits
Performance based incentive compensation
Comprehensive, competitive, and inclusive set of health, financial and other benefits
Job title
Senior Business Analyst – Card Servicing Strategy, GenAI
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