Sr Business Management Analyst supporting processing improvements in Commercial Loan Operations. Collaborating with teams at TD Bank for data reporting and process optimization.
About the role
- Business Analyst providing data-driven decision-making support in the Direct Store Delivery organization. Translating operational data into actionable insights for improving performance and customer satisfaction.
Responsibilities
- Collect, cleanse, and analyze DSD operational data (routes, delivery times, order accuracy, inventory) to support performance optimization.
- Identify trends, risks, and performance drivers affecting service levels, productivity, and profitability.
- Translate insights into clear, actionable recommendations that improve route efficiency and reduce cost-to-serve.
- Design, maintain, and enhance dashboards tracking key DSD KPIs, including on-time delivery, route productivity, and cost per stop.
- Deliver standardized and ad-hoc performance reporting for leadership and field teams using Power BI, Tableau, and Excel.
- Partner with DSD leadership to understand operational challenges and performance gaps.
- Recommend and support process improvements across delivery scheduling, route planning, and order fulfillment.
- Enable initiatives that enhance customer experience, reduce waste, and improve execution consistency.
- Support demand forecasting for DSD routes using historical data and trend analysis.
- Assist with capacity planning, labor modeling, and resource allocation decisions to support growth and efficiency.
- Collaborate with Sales, Supply Chain, Finance, and IT to align DSD strategies with broader business objectives.
- Act as a liaison between technical teams (IT, data engineers) and DSD stakeholders to translate business needs into analytics solutions.
- Support leadership in DSD transformation initiatives.
- Contribute analytics support for digital capabilities such as RFID, predictive analytics, and advanced reporting.
- Ensure accuracy, consistency, and integrity of DSD data across systems.
- Maintain compliance with company policies, regulatory requirements, and data governance standards.
- Prepare documentation and reporting required for audits and internal reviews, including RPC requirements.
- Assist in developing project timelines, milestones, and tracking progress across DSD initiatives.
- Provide data-driven updates on project performance, risks, and outcomes.
Requirements
- Bachelor’s degree in Business Analytics, Supply Chain, Information Systems, or related field
- 3–5 years of experience in analytics or operations (DSD or route-based delivery preferred)
- Proficiency in SQL, Excel, and BI tools (Power BI, Tableau)
- Familiarity with route optimization software and SAP systems is a plus (including S4)
- Strong analytical, problem-solving, and communication skills
Benefits
- Competitive compensation
- Health & financial benefits
- Paid time off
- Parental leave
- Family planning support
- Flexible work policy
- Associate resource groups
- Volunteering & community impact opportunities
- Holiday gatherings
- In-house taste tests
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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