Client - facing operational support role within Truist for syndicated loan servicing. Involves complex financial calculations and ongoing interactions with clients and stakeholders.
About the role
- Revenue Operations role developing post-sales revenue infrastructure for MyTraffic. Drive automation and scalability in customer management systems to support expansion and efficiency in data processes.
Responsibilities
- Design and operate the post-sales revenue infrastructure: from customer conversion to renewal and upsell, creating a reliable, automated, and scalable engine.
- Design the post-sales data model (ARR movements, renewals, expansion, churn)
- Create a single source of truth across HubSpot, Planhat, Stripe and Finance
- Eliminate reliance on Excel files for renewals and NRR
- Build automated customer management workflows (onboarding, renewal, expansion)
- Transform Planhat into the central CS operating system (forecasting, health scoring, playbooks)
- Industrialize renewal and NRR forecasting
Requirements
- 2–5 years' experience in Revenue Operations, ideally in a self-serve/PLG environment
- Hands-on experience with HubSpot (post-sales), Planhat or equivalent, and billing tools (Stripe, Chargebee, etc.)
- Builder mindset: you create systems from scratch, not just maintain existing ones
- Entrepreneurial spirit: you thrive in change and ambiguity and enjoy building in a fast-evolving environment
Benefits
- Autonomy: you design and build with full ownership of your scope
- Immediate impact: you will lay the foundations for a major transformation
- Growth: a profitable scale-up expanding across Europe
- Perfect timing: join at the strategic moment of the PLG pivot
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