Program Manager developing effective content for member services at Rue Gilt Groupe. Collaborating with training and operations teams to enhance luxury customer experience.
About the role
- Program Manager leading high-visibility initiatives and strategic partnerships for myKaarma's automotive SaaS platform. Collaborating with various stakeholders to deliver innovative solutions in the automotive industry.
Responsibilities
- Lead OEM engagements, internal process improvement initiatives, product-driven innovation efforts, and strategic partnerships, ensuring all programs are executed on time, within budget, and aligned with organizational goals.
- Work closely with OEM Account Executives, product marketing, and engineering teams to align on deliverables and execution.
- Quickly identify and resolve issues related to APIs, reports, sales, and package configurations.
- Ability to work with OEM clients and OEM Account Executives to develop operational reporting and data analytics projects that assist mK in selling and retaining business.
- Triage manufacturer requests, leveraging past patterns to propose effective solutions.
- Independently represent myKaarma in business review meetings with manufacturers, presenting findings and solutions.
- Establish standardized program management methodologies to streamline large-scale initiatives.
- Apply Lean/Toyota Production System (TPS) principles to enhance efficiency and improve project workflows.
- Identify potential risks, implement mitigation strategies, and manage project budgets effectively.
- Drive innovation through customer insights, technology application, and strategic partnerships.
Requirements
- Bachelor's degree in Engineering with a strong background in programming.
- 5+ years of experience in program/project management, specifically within the automotive industry and SaaS applications.
- Proven experience working on applications used in the automotive industry.
- Strong project management skills, with the ability to manage relationships with multiple car manufacturers.
- Excellent problem-solving skills and the ability to quickly navigate myKaarma's systems to resolve technical issues.
- Advanced system analysis skills to triage manufacturer requests and propose effective solutions based on past patterns.
- Strong communication and presentation skills for representing myKaarma in business review meetings.
- Experience with project management tools such as Jira, Asana, or Monday.com.
- Negotiation skills.
- PMP, Agile, or Scrum certifications are a plus.
Benefits
- Flexible Work Environment: We embrace a high-performance, flexible structure that values freedom and responsibility. Our “Highly Aligned, Loosely Coupled” model empowers teams to innovate and continuously improve using data-driven insights.
- Health and Wellness: Comprehensive medical, life, and disability benefits.
- Time Off: Generous vacation time to recharge and balance life outside work.
- In-Office Perks: Work in an agile office space with perks like ping pong and foosball to unwind and connect, and unlimited lunch, snacks, or refreshments on-site.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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