Analista de Tecnologia II managing CloudBlue platform at Algar. Responsible for operations and technical support in a dynamic environment.
About the role
- Customer support analyst performing customer support and attending court for child support cases at the Florida Department of Revenue. Analyzing case data and resolving issues while coordinating with partners.
Responsibilities
- Performing customer support and attending Court for child support cases
- Initiating and responding to requests
- Coordinating with internal and external partners
- Researching and resolving case issues
- Gathering information and analyzing case data to determine next steps
- Assisting customers
- Preparing for and attending Court
- Interacting with legal services providers, other states, employers, and other business partners
- Making decisions based on case information and provided documentation
Requirements
- Currently employed with the Florida Department of Revenue in the Child Support Program as a Revenue Specialist II
- Did not accept a lateral transfer within the last 12 months (excluding hardship lateral transfers)
Benefits
- health insurance
- life insurance
- tuition waivers
- paid sick and personal leave
- paid parental leave
- 10 paid holidays annually
- retirement savings
- vision and dental insurance
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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