Supervising a team of operational staff for the Child Support Program. Engaging in problem-solving and administrative tasks as part of the Florida Department of Revenue.
Responsibilities
Managing a team of 9 operational staff
Functioning as administrator, coach, and advisor and providing training to team members
Working with the Service Center Manager to develop, implement and monitor operational plans
Determining resource needs and shifting available resources to ensure the highest level of productivity
Analyzing existing and new business requirements to determine gaps and provide solutions
Requirements
Currently employed with the Florida Department of Revenue
One year of experience working in the Child Support Program
One year of experience in a position that includes conflict or problem resolution with employees, partners, and the public
Experience coaching, mentoring, promoting professional development and performance improvement activities
Experience in assigning work and/or leading teams
Experience in communicating through a variety of methods (report writing, public speaking, correspondence, email, meetings, memos, etc.)
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