About the role

  • Supervising a team of operational staff for the Child Support Program. Engaging in problem-solving and administrative tasks as part of the Florida Department of Revenue.

Responsibilities

  • Managing a team of 9 operational staff
  • Functioning as administrator, coach, and advisor and providing training to team members
  • Working with the Service Center Manager to develop, implement and monitor operational plans
  • Determining resource needs and shifting available resources to ensure the highest level of productivity
  • Analyzing existing and new business requirements to determine gaps and provide solutions

Requirements

  • Currently employed with the Florida Department of Revenue
  • One year of experience working in the Child Support Program
  • One year of experience in a position that includes conflict or problem resolution with employees, partners, and the public
  • Experience coaching, mentoring, promoting professional development and performance improvement activities
  • Experience in assigning work and/or leading teams
  • Experience in communicating through a variety of methods (report writing, public speaking, correspondence, email, meetings, memos, etc.)

Benefits

  • Health insurance
  • Life insurance
  • Tuition waivers
  • Paid sick and personal leave
  • Paid parental leave
  • 10 paid holidays annually
  • Retirement savings
  • Vision insurance
  • Dental insurance

Job title

Case Processing Manager I

Job type

Experience level

Junior

Salary

$49,793 - $60,231 per year

Degree requirement

High School Diploma

Location requirements

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