Unit Claims Manager overseeing the processing of auto and property claims at Intact in Ontario. Supporting team development and ensuring high productivity and engagement in the Claims Investigative Services Unit.
About the role
- Manager overseeing design and implementation of MIS reporting systems at EXL. Leading teams for data collection, analysis, and reporting, enhancing operational efficiency.
Responsibilities
- Own end‑to‑end delivery of daily, weekly, and monthly MIS reports for operations and leadership
- Design and maintain dashboards, scorecards, and KPI trackers
- Ensure 100% accuracy, timeliness, and consistency of reporting
- Analyze trends, productivity, SLA, efficiency, and performance metrics
- Highlight risks, opportunities, and actionable insights for business leaders
- Support client and internal reviews with meaningful data narratives
- Drive automation of recurring MIS using Excel VBA, Power BI, SQL, or Power Automate
- Reduce manual effort and TAT through process improvements
- Support migration from spreadsheet‑based reporting to BI platforms
- Work closely with Operations, Analytics, Finance, HR, and IT teams
- Translate business requirements into reporting solutions
- Act as single point of contact for MIS for assigned accounts/programs
- Manage and review work of MIS analysts/executives
- Ensure adherence to SLAs, quality benchmarks, and best practices
- Coach team members on reporting standards and analytics skills
- Maintain data definitions, SOPs, and documentation
- Ensure compliance with EXL data security, audit, and client requirements
Requirements
- Graduate in Engineering, Computers, Statistics, Mathematics, or related field
- 6–10 years of experience in MIS / Reporting / Business Analytics
- Minimum 2 years in a Team Lead / Manager role
- Advanced MS Excel (Pivot, Power Query, Macros)
- Strong knowledge of Power Automate / RPA Tool
- Power BI / Tableau – strong hands‑on experience
- SQL – working knowledge
- Experience handling large operational datasets
- Strong analytical and problem‑solving mindset
- Excellent stakeholder communication
- Attention to detail and ownership
- Ability to work in fast‑paced, client‑driven environments
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Construction Manager overseeing various water and wastewater infrastructure projects in the Greater Toronto Area. Leading teams to ensure cost, schedule, and quality expectations are met.
Clinical Laboratory Manager overseeing core lab operations for UAB St. Vincent’s East. Manage policies, procedures, and staffing for optimal laboratory performance in Birmingham, AL.
IT Senior Manager overseeing information systems operations at Sally Beauty. Responsible for managing IT staff, implementing technologies, and ensuring system smoothness in a hybrid role.
Fleet Field Support Manager overseeing all fleet management activities, ensuring operational efficiency and safety standards. Collaborating with Fleet Managers and corporate teams for maintenance improvements.
Lead Assistant Manager providing financial analysis, cost control recommendations, and MIS reporting for senior management in finance and accounting sector.
Health and Social Care Transformation Manager leading integrated change for Ireland's health systems. Collaborating on strategies and operational efficiency improvements within health and social care environments.
Luxury Travel Manager crafting luxury travel experiences for high - net - worth clients and managing elite relationships. Fostering networks and curating unforgettable journeys alongside exclusive access.
Senior Branch Network Management Trainee at Wells Fargo leading a diverse team to enhance customer engagement and drive business growth.
Senior Branch Management Trainee leading teams and driving growth in the Consumer, Small and Business Banking division at Wells Fargo. Coaching and developing talent while ensuring customer satisfaction and operational excellence.