Manager overseeing assessment and improvement of Welfare and Self - Reliance products and services. Ensures impactful delivery of humanitarian efforts worldwide with an emphasis on strategic evaluation and reporting.
About the role
- Manager overseeing design and implementation of MIS reporting systems at EXL. Leading teams for data collection, analysis, and reporting, enhancing operational efficiency.
Responsibilities
- Own end‑to‑end delivery of daily, weekly, and monthly MIS reports for operations and leadership
- Design and maintain dashboards, scorecards, and KPI trackers
- Ensure 100% accuracy, timeliness, and consistency of reporting
- Analyze trends, productivity, SLA, efficiency, and performance metrics
- Highlight risks, opportunities, and actionable insights for business leaders
- Support client and internal reviews with meaningful data narratives
- Drive automation of recurring MIS using Excel VBA, Power BI, SQL, or Power Automate
- Reduce manual effort and TAT through process improvements
- Support migration from spreadsheet‑based reporting to BI platforms
- Work closely with Operations, Analytics, Finance, HR, and IT teams
- Translate business requirements into reporting solutions
- Act as single point of contact for MIS for assigned accounts/programs
- Manage and review work of MIS analysts/executives
- Ensure adherence to SLAs, quality benchmarks, and best practices
- Coach team members on reporting standards and analytics skills
- Maintain data definitions, SOPs, and documentation
- Ensure compliance with EXL data security, audit, and client requirements
Requirements
- Graduate in Engineering, Computers, Statistics, Mathematics, or related field
- 6–10 years of experience in MIS / Reporting / Business Analytics
- Minimum 2 years in a Team Lead / Manager role
- Advanced MS Excel (Pivot, Power Query, Macros)
- Strong knowledge of Power Automate / RPA Tool
- Power BI / Tableau – strong hands‑on experience
- SQL – working knowledge
- Experience handling large operational datasets
- Strong analytical and problem‑solving mindset
- Excellent stakeholder communication
- Attention to detail and ownership
- Ability to work in fast‑paced, client‑driven environments
Benefits
- Health insurance
- Retirement plans
- Paid time off
- Flexible work arrangements
- Professional development
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
Fire Service Manager overseeing operations, sales, and administration in company's Service/Inspection Department. Responsible for strategic guidance and team leadership while ensuring performance and compliance.
Manager leading the development and negotiation of provider contracts for HCS’ workers compensation network. Overseeing a team and ensuring compliance with reimbursement standards and regulations.
International Culinary Innovation Manager working in Singapore on product development and strategic culinary initiatives for APAC markets. Driving brand innovation and consumer localization for Dunkin’ and other brands.
International Business Manager leading regional partnerships for Inspire's multi - brand restaurant company. Establishing strong business relationships and driving operational excellence to meet strategic goals.
Delivery Manager guiding consultants and project managers to ensure quality delivery. Leading teams to create impactful business outcomes for Adobe's enterprise customers.
Senior Manager at Adobe Ventures sourcing and evaluating investment opportunities. Supporting portfolio growth and collaborating with internal and external partners to enhance strategic value.
Senior Vulnerability Management & Testing Manager at Santander driving vulnerability management and scenario testing initiatives. Lead technical analysis to enhance operational resilience across complex systems.
Tooling, MI & Reporting Manager overseeing the lifecycle of data from acquisition to analysis at Santander UK. Responsible for data management and operational resilience strategy.
Mobilisation Manager at Xyla healthcare services supporting NHS contracts and managing clinical insourcing services. Building relationships with NHS clients and ensuring contract compliance.