Hybrid Private Travel Manager, German-speaking

at Ten Lifestyle Group

• Job title: Private Travel Manager, German-speaking
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: No Education Requirement
• Location requirements: Hybrid, Cape Town, South Africa

About the role

• Luxury Travel Manager crafting luxury travel experiences for high-net-worth clients and managing elite relationships. Fostering networks and curating unforgettable journeys alongside exclusive access.

Responsibilities

• **Curate Luxury Itineraries:** Design bespoke travel plans for high-net-worth individuals, reflecting their unique preferences and requirements.
• **Client Relationship Management:** Build and maintain strong connections with key private members and family offices, to ensure high levels of satisfaction.
• **Client Acquisition and Networking:** Attract new members by promoting luxury travel services, leveraging existing networks, and expanding the client base through regular networking.
• **Event Development and Hosting:** Create, attend, and host events to showcase offerings, engage with members, and enhance the visibility of the services provided.
• **Experience Curation and Internal Collaboration:** Collaborate with product and content teams to develop unique experiences, work with concierge services, destination specialists, and operations teams to ensure seamless execution of travel plans, and handle sensitive client information with the highest level of discretion and confidentiality.
• **Industry Knowledge:** Stay informed about the latest luxury travel trends to continuously enhance the quality of services offered.
• **DMC Partnerships: **Leverage and expand strong relationships with Destination Management Companies to ensure premium on-the-ground service and foster long-term collaborations in key destinations.

Requirements

• Advanced proficiency in both written and spoken **German and English** (C1 level or higher as per the Common European Framework) is required for this role.
• Proficiency in Swiss-German, French and/or Italian is highly advantageous.
• Proven experience as a Travel Manager or Travel Consultant for high-net-worth or luxury clients, with a strong portfolio of ultra-luxury travel arrangements.
• Expertise in the global luxury travel market, with established connections and access to exclusive networks and services.
• Exceptional interpersonal skills, with the ability to engage with and understand the needs of discerning clientele.
• Strong problem-solving skills, with the ability to handle last-minute changes and challenges with grace and efficiency.
• Superior organizational skills and attention to detail, ensuring all travel plans are flawlessly executed.
• Availability to provide round-the-clock service to clients, as needed.
• Proficiency in using advanced travel management software and luxury travel tools. Added Bonus if experienced with a GDS system.
• Demonstrate a strong ability to adapt to new challenges, tools, and methodologies in a fast-paced and evolving environment. The ability to transition seamlessly through change without compromising service excellence and are energized by the opportunity to help shape and elevate the Private Travel division, actively contributing to its ongoing growth and success.

Benefits

• Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.
• ***Rewards designed around you:***
• A **competitive salary** depending on experience, including rewarding commission structure.
• Access to a world of professional **lifestyle and travel networks** - tap into a pool of knowledge
• **Hybrid/Remote working**. You can combine working from home and working from the office. If you don’t live near our London office then we are open to fully remote working options too.
• **Paid time away from work**. Our employees enjoy a competitive paid time off package, including a paid day each year to volunteer time for a good cause that is important to them.
• **Paid Sabbaticals**. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave.
• **Extra Rewards**. Lucrative Ten Loyalty Rewards program which includes a bonus and gift to say thank you for being part of Ten.
• **Remote Working Holidays** - possibilities to Travel and Work anywhere in the world!
• **Employee Discounts.** Access to lots of great travel and entertainment discounts as our clients’ members would!
• Be part of our global, dynamic, and **inclusive Team**, with diversity at its core.
• Genuine **career opportunities** within a dynamic and international company.