Application Lifecycle Engineer accepting requests and upgrading applications on servers at engineering services company. Collaborating with teams to deliver solutions efficiently.
MG
Hybrid Technical Service and Warranty Engineer (Mid-level)
Posted 2 hours ago
About the role
- Technical Assistance Engineer managing replacement parts and delivering customer support for MWM products. Collaborating closely with clients and ensuring technical feasibility for new projects.
Responsibilities
- Coordination and preparation of initial spare parts inventories for new projects and product launches. Ensure availability of spare parts stock to meet field demand for items involved in preventive and corrective maintenance.
- Field technical support through visits, phone support, and video calls for MWM products.
- Ongoing relationship with customers to understand needs, translating expectations into technical requirements for product and process.
- Coordination of action plans involving representatives from distributors, authorized service centers, suppliers and end customers.
- Preparation of economic feasibility studies to analyze field problem solutions, supporting purchase requests and investments in services, procurement of materials for testing, and accelerating implementation of solutions in production and in the field.
Requirements
- Bachelor's degree in Mechanical or Mechatronics Engineering.
- Knowledge of and experience with combustion engines.
- Experience analyzing and testing combustion engine components.
- Experience working with end customers and resolving field issues is a plus.
- Use of quality tools such as 8D, PDCA and Six Sigma.
- Availability for national and international travel.
- Advanced English for interactions with international contacts.
- Active CREA registration.
Benefits
- Medical and Dental Insurance
- Reimbursement for eyeglasses / contact lenses
- Employee Assistance Program (EAP): free legal, financial, psychological and social counseling
- Wellhub (employee wellness platform)
- Private Pension Plan
- Life Insurance
- Credit Union membership
- Profit Sharing (PLR)
- Service Anniversary Recognition
- On-site Cafeteria
- Meal Allowance
- Shuttle Transportation — available depending on commute distance
- Childcare Assistance
- Parking: rotating spaces
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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