Hybrid Product Manager

at Collinson

• Job title: Product Manager
• Job type: Full Time
• Experience level: Mid level, Senior
• Salary: Not specified
• Degree requirement: Bachelor's Degree
• Location requirements: Hybrid, London, United Kingdom

About the role

• Product Manager overseeing product success across its lifecycle and collaborating with global teams. Working for a travel solutions provider focusing on customer engagement and satisfaction.

Responsibilities

• Own product initiatives from idea through discovery, delivery, launch, and ongoing improvement.
• Develop and maintain the product roadmap in alignment with business goals.
• Write clear product definitions that set out the vision, objectives, and key requirements.
• Prioritise needs across customers, features, technical improvements, and operational efficiency.
• Define product pricing and positioning with input from key stakeholders.
• Translate product strategy into detailed requirements, user journeys, and prototypes.
• Help development teams make informed trade-offs across competing priorities.
• Ensure product decisions support customer needs and business objectives.
• Lead the product development cycle from discovery to launch and iteration.
• Prioritise work based on customer impact and business value.
• Review product designs and suggest improvements where needed.
• Act as a champion for the product across the business.
• Communicate progress, risks, and outcomes clearly to senior stakeholders.
• Support the development team by answering product-related queries.
• Manage roadmaps, releases, beta testing, and pilot programmes.
• Build a strong understanding of the customer experience and identify opportunities to improve it.
• Use customer behaviour, usage trends, and feedback to inform product decisions.
• Analyse data to identify issues, opportunities, and new feature ideas.
• Represent the customer perspective throughout the development process.
• Define and track KPIs that measure product and business impact.
• Use insights to support short-term improvements and longer-term strategy.
• Build trust and buy-in for the product vision across the business and with external partners.
• Lead discussions to gather business and technical requirements.
• Help manage dependencies across teams and functions.
• Address escalations by framing problems clearly and supporting solution development.
• Share product and market insights with stakeholders.
• Work effectively with cross-functional teams to keep delivery on track.
• Gather client feedback and share insights with internal teams.
• Track key client success measures, including usage, satisfaction, and retention.
• Represent the client voice in product and service discussions.
• Help ensure client needs are reflected in product decisions and priorities.

Requirements

• Proven experience in product management and product development
• Strong communication and stakeholder management skills
• Customer-focused with strong empathy and commercial awareness
• Confident, proactive, and detail-oriented
• Comfortable working in a data-driven environment
• Able to interpret feedback and turn it into practical recommendations
• Strong research and analytical skills
• Experience managing digital asset workflows or similar product/process solutions
• Strong collaboration skills and a track record of working well across teams
• Able to manage multiple priorities in a fast-paced environment
• Self-starter with strong problem-solving skills and the ability to work independently
• Experience in travel is desirable.

Benefits

• Flexible working hours
• Professional development opportunities