Technical Support Analyst ensuring IT systems functionality while enhancing user experience through quality support. Responsibilities include user training and technical issue resolution.
About the role
- Technical Support Engineer assisting clients with inquiries and troubleshooting for Supermicro products. Liaising between sales and product management to drive customer satisfaction.
Responsibilities
- Serve as first point of contact for customer inquiries about Supermicro products and services
- Act as liaison between sales and product management teams
- Identify, document, and resolve customer issues, escalating critical problems as needed
- Assist clients with troubleshooting via phone, email, or web portal
- Provide technical support on hardware and software issues
- Drive customer satisfaction through excellence in service
Requirements
- Bachelor's degree in engineering discipline
- 5+ years of hands-on experience in hardware or solution industry
- Strong customer focus mindset
- Solid interpersonal skills in verbal and written communication
- Strong analytical and troubleshooting skills
- Prior repair and support experience in hardware industry is a plus
- Ability to resolve complex issues with high level of ambiguity
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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