Marketplace Customer Service Specialist providing support for online marketplaces like Amazon, eBay, and Walmart. Navigating platform policies and ensuring customer satisfaction through exceptional service and problem resolution.
About the role
- Customer Support Agent responsible for player inquiries via email and live chat at iGaming service provider. Delivering customer support and fostering team relations.
Responsibilities
- Deliver an exceptional level of customer support.
- Act as a liaison between the customer and other departments by escalating issues promptly and effectively.
- Monitor and address customer feedback to support product and service improvements.
- Maintain high customer satisfaction by resolving issues according to company guidelines.
- Collaborate with Fraud and Compliance teams when required.
- Foster a positive, proactive, and professional relationship with both customers and colleagues.
- Promote the values, vision, and products of The Multiple.
Requirements
- Fluency in the English language both written and spoken.
- UKGC experience is a must.
- Strong customer orientation and a desire to go the extra mile.
- Effective communication skills.
- Positive attitude and strong team-player mentality.
- Self-motivated and eager to learn.
- Nice to have: Proficiency in additional language is considered an asset.
- Familiarity with customer support platforms such as Zendesk.
- Experience working in a multi-brand and/or multilingual environment.
Benefits
- Attractive remuneration package
- Health Insurance
- Wellness benefit (after probation)
- Optician/Spectacle and Blue Lens Benefit (after probation)
- Breakfast/lunch all week
- Monthly snacks allowance
- Training support
- Modern office facilities
- Dog friendly workplace
- Exciting Company Events
- Monthly beer Fridays
- Eur1,000 refer a friend bonus
- Relocation Package, if required
- One day birthday holiday
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
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