Hybrid Meeting Guidance and Solutions Analyst

at MSD

• Job title: Meeting Guidance and Solutions Analyst
• Job type: Full Time
• Experience level: Junior
• Salary: $65,100 - $102,500 per year
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Rahway, United States

About the role

• MGS Associate Specialist providing consultative services for meeting solutions and conference room systems. Collaborating with business colleagues to support in-person, hybrid, and remote meetings.

Responsibilities

• Collaborate with business colleagues to understand global, regional, division, and local business requirements to successfully support In person, Hybrid and remote meetings.
• Collaborating with product and service owners across Information Technology (IT) to identify improvements areas to improve the end user experience.
• Support our Executive support team with trainings and meeting support for critical executive meetings.
• Collaborating with product and support teams in the Conference room space to assure that knowledge for our End users is clear and concise.
• Keep abreast of new technologies, methodologies, industry practices and standards
• Look for ways to market and grown adoption of the MGS service across the company
• Partner with Key business stakeholders (Admins) to proactively provide training and consultative services customized to their business process.

Requirements

• Minimum one (1) year of relevant work experience with a demonstrated record of customer focus and continuous professional growth
• Exceptional interpersonal flexibility and ability to work independently on tasks that are not well defined
• Ability to effectively work in cross-functional teams
• Excellent English written and oral communication skills
• Proactive nature and good organizational skills
• Strong influencing and negotiating skills
• Service and results-oriented mindset
• Accountability for achieving personal, team and organizational objectives
• Experience in a customer support or contact center role preferred
• Experience working with colleagues and clients in different regions of the world preferred
• Technology field experience with a focus on Customer service preferred.
• High School Diploma required. Advanced degree preferred.

Benefits

• medical, dental, vision healthcare and other insurance benefits (for employee and family)
• retirement benefits, including 401(k)
• paid holidays
• vacation
• compassionate and sick days