Customer Success Manager onboarding and supporting mid - market clients in B2B SaaS. Building relationships and leading adoption strategies for software like Swarmia.
About the role
- Client Success Manager focusing on ensuring client outcomes and maximizing MRI solution utilization. Collaborating across departments to resolve client challenges and drive growth.
Responsibilities
- Ensure clients realize their desired business outcomes with MRI solutions.
- Guide clients through adoption, onboarding, and success planning, ensuring full utilization of their MRI solutions.
- Offer actionable advice that enables clients to fully leverage MRI products and achieve strong business results.
- Deliver relevant insights and guidance to empower clients in optimizing their processes and outcomes with MRI.
- Track client engagement and risk indicators to address issues before they escalate.
- Identify growth opportunities for renewals, expansions, and cross-sells.
- Collect and relay product feedback to inform the roadmap.
- Generate client advocacy through case studies, references, and testimonials.
- Share insights on client renewals and churn to shape overall strategy.
- Keep Account Managers informed of growth opportunities and renewal risks.
- Act as the voice of the client internally to ensure long-term value realization.
Requirements
- Bachelor’s degree
- 3–5 years of experience in customer success, project management, or customer service
- Exceptional ownership and bias for action – willing to move quickly and decisively with autonomy
- Excellent cross-departmental collaboration and stakeholder management skills
- Strong critical thinker with tactical and strategic vision
- Effective verbal and written communication skills
- Proven quantitative and qualitative analytical skills, with a data-driven approach to decision-making
- Experience supporting SaaS technologies, especially in real estate, is preferred.
Benefits
- Join our employee-led groups to maximize your experience at work such as our Diversity, Equity and Inclusion committee, employee resource groups such as Women and Allies, and our Pride Event Group
- Enjoy peace of mind over yours and your family’s health with our medical coverage options and HSA benefit
- Invest in our competitive 401k plan and help set you up for your future
- Big on family? So are we! We understand family is important and being able to spend quality time with your family is a wonderful experience. Our Parental Leave Program is designed to give you the opportunity to spend even more time with your new arrival(s)
- Enjoy a fantastic work-life balance with 20 days PTO plus observed Holidays, plus 16 hours of ‘Flexi’ time a year
- Further your professional development and growth with our generous Tuition Reimbursement offerings
- Enjoy the flexibility of working from anywhere in the world for two weeks out of the year
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Location requirements
Technical CRM Operations Specialist bridging CRM execution with Data/Product teams for optimization. Managing data integration and automation strategies for gaming experiences at Patrianna.
Customer Success Manager responsible for customer onboarding, adoption, retention, and expansion at Noibu in Ottawa. Building relationships and influencing stakeholders to achieve customer success.
CRM & Loyalty Manager specializing in Scotch & Irish brands at Suntory Global Spirits. Driving customer loyalty strategies and managing omnichannel CRM campaigns with data - driven insights.
Customer Success Specialist managing onboarding and support for customers at Lumerate, a SaaS company. Ensuring effective customer engagement and issue resolution in the biotech and pharma services space.
Client Success Manager driving VALD technology adoption in a clinical setting. Work with clients to ensure effective implementation and support for their VALD systems.
Enterprise Customer Success Manager at Ironclad ensuring customer success and driving adoption of the AI contracting platform. Managing global customer relationships and providing expert guidance on platform functionality.
Customer Success Manager driving product adoption and measurable outcomes for finance teams using AI technology. Managing relationships, providing insights, and ensuring long - term success.
Senior Customer Success Manager at Achievers, driving product adoption and customer engagement. Acting as a trusted advisor to help customers unlock business value from our recognition platform.
Customer Success Manager focusing on post - sale implementation and onboarding for enterprise customers at a privacy startup. Engaging with technical and executive stakeholders for successful deployments.