Hybrid Deskside Support Technician, Tier 1

at Mpathic

• Job title: Deskside Support Technician, Tier 1
• Job type: Part Time
• Experience level: Mid level, Senior
• Salary: $20 - $24 per hour
• Degree requirement: High School Diploma
• Location requirements: Hybrid, Loveland, United States

About the role

• Deskside Support Technician providing Tier 1 technical support for IT issues at a client site. Troubleshooting hardware and connectivity issues for staff Windows laptops and student Chromebooks.

Responsibilities

• Provide on-site Tier 1 technical support for staff devices including Windows laptops and Chromebooks.
• Troubleshoot basic networking issues such as wireless connectivity problems.
• Identify and resolve issues caused by toggled wireless switches (e.g., F-key toggles on devices).
• Perform visual inspections and quick fixes that are difficult to resolve remotely.
• Assist users (primarily teachers and staff) with device-related issues in a timely and empathetic manner.
• Escalate hardware failures or complex issues to higher-tier support when necessary.
• Maintain awareness of common recurring issues and proactively address them.
• Collaborate with remote support teams to ensure continuity of service.

Requirements

• Basic understanding of networking concepts and troubleshooting (e.g., Wi-Fi connectivity, device settings).
• Familiarity with Windows and Chrome OS environments.
• Ability to identify and resolve simple hardware and software issues.
• Strong communication skills and patience when working with non-technical users.
• Ability to work independently and manage time effectively during on-site hours.
• Previous experience in a help desk or deskside support role preferred but not required.
• Ability to complete Virtus/Safe Environment Training required.
• Ability to pass background check and drug screen.