Loan Support Analyst handling Commercial Loan documents based in Pittsburgh, PA, or Dallas, TX, or Cincinnati, OH. Reviewing and ensuring all required documents are received and accurately executed.
About the role
- Provide on-site Tier 1 technical support for staff devices including Windows laptops and Chromebooks.
- Troubleshoot basic networking issues such as wireless connectivity problems.
- Identify and resolve issues caused by toggled wireless switches (e.g., F-key toggles on devices).
- Perform visual inspections and quick fixes that are difficult to resolve remotely.
- Assist users (primarily teachers and staff) with device-related issues in a timely and empathetic manner.
- Escalate hardware failures or complex issues to higher-tier support when necessary.
- Maintain awareness of common recurring issues and proactively address them.
- Collaborate with remote support teams to ensure continuity of service.
Requirements
- Basic understanding of networking concepts and troubleshooting (e.g., Wi-Fi connectivity, device settings).
- Familiarity with Windows and Chrome OS environments.
- Ability to identify and resolve simple hardware and software issues.
- Strong communication skills and patience when working with non-technical users.
- Ability to work independently and manage time effectively during on-site hours.
- Previous experience in a help desk or deskside support role preferred but not required.
- Ability to complete Virtus/Safe Environment Training required.
- Ability to pass background check and drug screen.
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