Quality Manager overseeing and managing billing quality processes and audits at WM. Engaging stakeholders and ensuring billing accuracy and improvements across departments.
About the role
- Order Management and Billing Specialist managing the complete order-to-cash cycle for Model N. Collaborating with sales and finance teams, ensuring billing accuracy and collections.
Responsibilities
- Manage order-to-cash cycle, including collections.
- Receive and process order entry into NetSuite.
- Generate and send accurate invoices, handle credit memos.
- Work closely with customers to retrieve purchase orders for timely billing
- Serve as a primary point of contact for customer inquiries, resolve billing issues.
- Work closely with sales and finance to ensure smooth and accurate order processing.
- Support quarterly and annual audits.
- Identify and manage continuous process and procedure improvements creating scalable solutions for anticipated growth.
- Support accounting IT projects for system automation, enhancements, implementation, and maintenance.
- Perform other tasks as required.
Requirements
- Bachelor’s degree in accounting, finance, or related field preferred
- 5+ years of order management experience
- Previous experience in order processing, billing, or a related role is required.
- Meticulous accuracy is crucial for handling financial data and order details.
- Must be proficient with order management and billing software, accounting systems, and Microsoft Office Suite, especially Excel. NetSuite, OpenAir, SFDC knowledge a plus.
- Strong written and verbal communication skills are needed for interacting with customers and internal teams.
- Excellent organizational and time management skills
- Must be initiative-taking and able to perform a variety of tasks simultaneously.
- Ability to troubleshoot and resolve issues related to orders and billing.
- A service-oriented mindset is essential for maintaining customer satisfaction.
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
Tech skills
Location requirements
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