VMO Service Delivery Analyst responsible for maximizing service delivery value. Analyzing performance, engaging stakeholders, and driving continuous improvement in a hybrid work environment.
Responsibilities
Collect, analyze, and interpret data on service delivery performance.
Prepare clear reports and dashboards to communicate findings.
Identify gaps between service delivery and value objectives.
Recommend and support initiatives to enhance service efficiency.
Liaise with internal stakeholders to ensure alignment on value goals.
Maintain accurate documentation of service delivery processes.
Requirements
Degree in Computer Science, Management Information Systems (MIS) or equivalent work experience.
10+ years of IT and business industry work experience.
At least 10+ years in an Agile/Service delivery and tooling and process management role.
Product, Services and Project Management experience preferably in a demanding, fast paced Fortune 500 Global organization.
Working experience with Agile principals and/or tools.
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